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Connecting to some sites but not others?

FIXED
Dudgers
Hooked
Posts: 8
Fixes: 1
Registered: 19-07-2017

Connecting to some sites but not others?

Sites the family have used for months now go to  plus net home page instead.
 
uh oh we cant show this page right now etc
 
Just went to pay the council tax bill online and got the same thing,this is for wired and wireless.
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Connecting to some sites but not others?

Hi there, 

 

It sounds like it might be a problem with cookies. 

 

You should have an option in your browser settings to delete the cache of cookies and temporary internet files, I'd be surprised if that doesn't sort it. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dudgers
Hooked
Posts: 8
Fixes: 1
Registered: 19-07-2017

Re: Connecting to some sites but not others?

How do i clear cookies on my smart tv?  i use apps

 

and do i clear cookies on all devices? 

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Connecting to some sites but not others?

There's usually a way in the settings to do this. 

 

I may not be able to guide you through step by step but if you can let us know what make and model of TV it is we'll see what we can find out. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dudgers
Hooked
Posts: 8
Fixes: 1
Registered: 19-07-2017

Re: Connecting to some sites but not others?

It is a hisense series 5

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Connecting to some sites but not others?

I've not been able to identify a series 5 TV on the Hisense website but I'd still have a look here for the appropriate manual, unless that is you have a paper copy of it to check https://hisense.co.uk/support/

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Dudgers
Hooked
Posts: 8
Fixes: 1
Registered: 19-07-2017

Re: Connecting to some sites but not others?

The problem seems to be with the broadband.All devices(,ipad,phone,pc,tv)in the home are having problems accessing certain sites.

Ive just spoken with someone at foxxum appstore which is on my smart tv.

Ok, the Foxxum Tv store is web based and therefor is trying to open a internet connection. That there is a page showing up from your ISP indicates that there is a problem with your broadband service

I have restarted the router but nothing has changed on any of the devices.
Browni
Aspiring Hero
Posts: 2,280
Thanks: 775
Fixes: 45
Registered: 02-03-2016

Re: Connecting to some sites but not others?

Why would a Plusnet problem show the Talk Talk home page?
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Dudgers
Hooked
Posts: 8
Fixes: 1
Registered: 19-07-2017

Re: Connecting to some sites but not others?

Fix
Was meant to be plusnet not talk talk.

*i have just factory reset the hub to see if that changes anything*

The factory reset worked.Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Connecting to some sites but not others?

Glad to hear you've found a way to resolve this.

Let us know if you have any further problems.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team