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Connecting BT SmartHub A router to PlusNet

janduggy
Newbie
Posts: 3
Registered: ‎02-08-2019

Connecting BT SmartHub A router to PlusNet

Plusnet router is poor and have been assured can use my BT SmartHub A router.  However really struggling to set this up - Can anyone help please?

3 REPLIES 3
Baldrick1
Hero
Posts: 3,200
Thanks: 1,389
Fixes: 87
Registered: ‎30-06-2016

Re: Connecting BT SmartHub A router to PlusNet

@janduggy  Welcome to the forum.

See here for Smarthub setting up instructions. https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

Take particular note of when to plug in the DSL lead. Let us know if you have problems.

janduggy
Newbie
Posts: 3
Registered: ‎02-08-2019

Re: Connecting BT SmartHub A router to PlusNet

Plugged in DSL lead (have open reach box so haven't needed a filter)... but just can't connect through the BT advanced settings... 

LifeonMars
Pro
Posts: 258
Thanks: 93
Fixes: 10
Registered: ‎07-04-2016

Re: Connecting BT SmartHub A router to PlusNet

Take a look at my post 41 here

https://community.plus.net/t5/ADSL-Broadband/BT-Home-Hub-6-Smart-Hub-on-PlusNet/m-p/1415464#M312705

 

Do not plug in the DSL line until you have altered your passwords etc and are ready to connect.

Do not use any odd characters for your password either the BT Router will not accept !@£$%^&*()_ . etc

 

If you have a brand new BT Smart hub then a reset should not be necessary.