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Connected to VDSL but still on ADSL speeds

FIXED
iratnl
Hooked
Posts: 9
Fixes: 1
Registered: ‎07-09-2016

Connected to VDSL but still on ADSL speeds

Seems this is a common problem when upgrading to fibre. I can see from https://portal.plus.net/my.html?action=data_transfer_speed that my plusnet line speed is still set to 3.5M even though my vdsl connection is synced at 40M Sad

 

Impossible to get any help from plusnet over the phone (still asleep in Yorkshire ?)

Tags (1)
2 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: ‎20-08-2016

Re: Connected to VDSL but still on ADSL speeds

Hi,

The best thing to do is speak to the live chat team at: plus.net/contact I think it opens at 9AM they will be able to sort it out just explain that the IP profile needs updating at there end.

 

James

iratnl
Hooked
Posts: 9
Fixes: 1
Registered: ‎07-09-2016

Re: Connected to VDSL but still on ADSL speeds

Fix

Currently 11th in chat queue. Lets see how it goes !