Seems this is a common problem when upgrading to fibre. I can see from https://portal.plus.net/my.html?action=data_transf
Impossible to get any help from plusnet over the phone (still asleep in Yorkshire ?)
Fixed! Go to the fix.
Re: Connected to VDSL but still on ADSL speeds
24-09-2016 9:00 AM - edited 24-09-2016 9:02 AM
The best thing to do is speak to the live chat team at: plus.net/contact I think it opens at 9AM they will be able to sort it out just explain that the IP profile needs updating at there end.