Connected no internet

[#1]

I'm an NHS biomedical scientist in 14 day COVID19 isolation trying to work from home. On a regular basis my Internet is dropping but I am still connected blue light on hub. Only way to get Internet back is to power down router which works temporarily. Tried charging channel on router but not improved anything.

Please can someone help me resolve this? Thank you.

[#2]

Hi @AndyJUK,

Thank you for taking your time to get in touch.

I am very sorry that you are having a problem with our service. I can see that my colleague has already responded you. You can view their response on the following link. https://www.plus.net/wizard/?p=view_question&id=200721483

Kind regards,

Josh