Connected but no traffic Throughput
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Connected but no traffic Throughput
06-05-2020 10:06 AM
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My internet was working this morning, I came back from shopping and the Plusnet hub had an orange light, I rebooted but no avail, I logged into the router and restyled my username and password, and the hub went blue. It seems I’m connected at the proper speed, but I have no throughput at all. Data transmitted is 0.4MB, revived 0.0MB
Any ideas? Or do I need to ring support 😔
Thanks
Mike
Re: Connected but no traffic Throughput
06-05-2020 10:18 AM
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What do you mean by 'restyled' your user name.
Note that you need to disconnect DSL either using the router control or unplugging the DSL cable before changing the user name from the default to yourusername@plusdsl.net and entering your password. Once it's changed reconnect the DSL.
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Re: Connected but no traffic Throughput
06-05-2020 10:21 AM
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It’s connected but still no traffic through out. I’ve just tried my old BT hub, which has also connected with the correct username and password but still no traffic at all. This is from multiple devices, I’ve changed dns on some of them as a test and nothing.
Re: Connected but no traffic Throughput
06-05-2020 11:14 AM - edited 06-05-2020 11:19 AM
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Re: Connected but no traffic Throughput
06-05-2020 11:47 AM
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Re: Connected but no traffic Throughput
07-05-2020 10:00 AM - edited 07-05-2020 10:01 AM
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Thanks for getting in touch @mikedoh I'm sorry for the issues with your broadband connection.
It looks like your phone was slammed and then ceased, but your broadband carried on working until what's known as the jumper removal activity completed to disconnect the equipment at the cabinet (the green box in the road).
We've reactivated your phone but the fault report hasn't progressed to an engineer yet, because it's within our suppliers application support group (ASG) team as there's a mismatch with the routing in the system, likely due to what's happened.
We've been advised to allow 2 working days for the fault to be progressed. This should then be passed to an engineer to reconnect your broadband up. There's a small chance we may need to cease your broadband and re-order.
I'm taking this on personally though and I'll provide an update as soon as we know more.
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