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Confirming an upgrade order is in the works...?

TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Confirming an upgrade order is in the works...?

We placed a product change request via the member portal on 14/12/14 for a FTTC upgrade - but just wondering if / how I can find some sort of confirmation that it's lined up to happen?
Was expecting to see a ticket appear in our account with details or something similar, but other than one email confirming an engineer appt request  for 22/12, I've not had anything else.
Anyone have any ideas? Is this normal... ? Do we just wait for the 22nd and see if an engineer turns up?
Thanks Smiley
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Confirming an upgrade order is in the works...?

Hi there.
I can confirm that the order is on our suppliers systems and the engineer is due to visit on the 22nd.
From what I can see you haven't taken a router from ourselves so I'm assuming you'll be using your own?
If you have any further issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: Confirming an upgrade order is in the works...?

Hi Matthew, that's great - thanks for confirming.
Fingers crossed the engineer turns up.
We have a BT Home Hub 5 which I'm planning to use for the connection along with a backup plan in the form of another router to connect to the Openreach modem.
Thanks Smiley