Concerns over my Fibre Connection.
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- Re: Concerns over my Fibre Connection.
Concerns over my Fibre Connection.
04-09-2015 11:18 AM
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However, over the past couple of weeks, the speed itself has dropped a little, when we were informed it may get a bit faster. And for the past few days I've noticed several disconnections from few seconds to a few minutes where no devices can get online, streaming services stop and lights flash on the ECI modem.
I've also noticed that while the internet speed is a lot faster when streaming etc, it can take a long time to load a webpage - it 'pauses' - often for several seconds when initially looking for the page, then the page loads in a flash. It does this on multiple devices.
We have noticed people complaining about noise on the line during phone calls, this may be an issue - and shortly before the fibre was installed, after a heavy storm our SNR doubled and ADSL speed dropped by half - not sure if this would have had an effect. Any advice would be gratefully received, thanks.
Re: Concerns over my Fibre Connection.
04-09-2015 11:27 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Concerns over my Fibre Connection.
04-09-2015 11:50 AM
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Also, not sure if the following images help at all, but you can see the actual speed it quite a bit lower than estimated - and it's dropped since install. Thanks.
Re: Concerns over my Fibre Connection.
04-09-2015 12:40 PM
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Re: Concerns over my Fibre Connection.
04-09-2015 12:42 PM
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If you need any more info from my end, let me know
Re: Concerns over my Fibre Connection.
04-09-2015 12:50 PM
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However it's also testing with a loop fault on the phone line which could be the cause.
Is it possible for you to connect the Openreach modem to the test socket with a microfilter?
Re: Concerns over my Fibre Connection.
04-09-2015 1:00 PM
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Re: Concerns over my Fibre Connection.
04-09-2015 1:08 PM
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Re: Concerns over my Fibre Connection.
04-09-2015 2:26 PM
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Re: Concerns over my Fibre Connection.
04-09-2015 2:44 PM
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Re: Concerns over my Fibre Connection.
04-09-2015 5:35 PM
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Re: Concerns over my Fibre Connection.
04-09-2015 6:15 PM
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Hi Matthew, can confirm now have modem plugged into test socket with a filter (it's a new adsl filter I got with the router, hope that's ok?) My partner has said the internet has been playing up again today, and I can confirm at least
Re: Concerns over my Fibre Connection.
04-09-2015 7:27 PM
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Fault Type: Noisy Test Results: Loop (Rectified) Fault Ref: TR0000004997621
So will see where we go from here. Now to try and struggle through the weekend with intermittent internet. (No Netflix? I may actually have to TALK to my missus! The HORROR! ) Thanks for your help so far, if there's anything I can do/monitor in the meantime to make the engineer's (and my!) life easier in the meantime, let me know.
Will keep you posted.
Re: Concerns over my Fibre Connection.
04-09-2015 7:29 PM
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Glad to see you've got a engineer booked.
The good/bad (depending on how you look at it) news is that you've done everything you can.
Let us know how you get on Monday.
Re: Concerns over my Fibre Connection.
08-09-2015 11:17 AM
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Still waiting on the Openreach engineer to come - he's booked in tomorrow afternoon. But since it's stopped raining, we had no more disconnections (that I've noticed anyway) and the phone isn't nearly as crackly as it was. Line speed is still slow - 13.3mb, but up from the 10/11 we dropped to (still low compared to the ~29 we should be on.
I'm a little worried that another fine/dry day will mean there's no fault to find as the line joints/ connections dry out. Can you tell if there's still a loop fault on the line? I don't fancy a) the engineer not finding anything and it happening again when it rains, or b) Being charged for a waste of time callout 😕
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