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Concentrator not reachable..

Posts: 18
Registered: ‎24-05-2014

Concentrator not reachable..

I'm having an issue with my phone line and Adam has been helping me work out where its at and arranged an engineer for Monday. However, since the remote testing, I'm been unable to reconnect to the internet. A phone..I can live without for a few days..but internet?? Its like food and water. Cheesy
I did find a thread which mentions a stale PPP connection and forcing it to be closed/released.  
Would someone from plusnet be able to do this for me please? Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Concentrator not reachable..

As per when we spoke this looks to be due to the phone fault we're looking at:,133243.0.html
Once fixed the internet should be fine but I'll obviously check in with you on Thursday afternoon following the appointment.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team