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Concentrator not reachable
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- Re: Concentrator not reachable
Concentrator not reachable
25-06-2015 9:10 AM
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Hi
My connection dropped overnight, and since then I have been unable to reconnect. The FTTC modem is connected and the Technicolor router has sync, but when I try to reestablish the connection through the router web interface I get an error:
'Concentrator not reachable'
Looking through some of the forums here seems to suggest that it might be as simple as Plusnet is holding my previous PPP session open so the router is unable to reconnect.
I've opened a ticket, but would one of the kind folks from Plusnet be able to give it a kick for me in order to get it resolved a bit quicker? I'm working from home this week and the lack of internet (other than my ropey 3G signal) is causing a major headache.
Many thanks
Andy
My connection dropped overnight, and since then I have been unable to reconnect. The FTTC modem is connected and the Technicolor router has sync, but when I try to reestablish the connection through the router web interface I get an error:
'Concentrator not reachable'
Looking through some of the forums here seems to suggest that it might be as simple as Plusnet is holding my previous PPP session open so the router is unable to reconnect.
I've opened a ticket, but would one of the kind folks from Plusnet be able to give it a kick for me in order to get it resolved a bit quicker? I'm working from home this week and the lack of internet (other than my ropey 3G signal) is causing a major headache.
Many thanks
Andy
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Re: Concentrator not reachable
25-06-2015 9:49 AM
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Have you tried powering down both boxes for over 15mins and then just starting the modem and then the router once the modem has come to life?
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Re: Concentrator not reachable
25-06-2015 9:56 AM
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Resetting either the modem, router or both wont change anything it sounds like as Lairdy states that the session is stuck at plusnets end they would have to reset it.
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Re: Concentrator not reachable
25-06-2015 10:03 AM
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I've already tried switching everything off and waiting. No change.
For any Plusnet people watching:
My username: lairdy
The open ticket for this issue is 106385251
I'd be grateful if someone could take a look as this error seems to come up a lot on these forums and in most cases seems to be a stuck PPP session on the Plusnet end.
Thanks
Andy
For any Plusnet people watching:
My username: lairdy
The open ticket for this issue is 106385251
I'd be grateful if someone could take a look as this error seems to come up a lot on these forums and in most cases seems to be a stuck PPP session on the Plusnet end.
Thanks
Andy
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Re: Concentrator not reachable
25-06-2015 11:09 AM
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Is anyone from PlusNet reading this forum?
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Re: Concentrator not reachable
25-06-2015 11:35 AM
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All sorted now, thanks to a helpful chap called Lewis on the Plusnet online chat helpdesk.
It was indeed a stuck PPP session.
It was indeed a stuck PPP session.
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Re: Concentrator not reachable
25-06-2015 1:59 PM
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Out of interest, I also had a stuck PPP session. Problems started just before midnight last night.
Raised a ticket at 7.30 this morning but with no response by 1.30 (and two post GCSE teenagers crawling up the walls "you do know there is actually nothing to do a home without internet") a nice chap on chat fixed the problem after a couple of minutes.
Wonder if there should be some service notification? There is a notice about PTN-BNG01 but the notice says a reconnection should occur. Assuming the stuck PPP session is the same problem or is caused as a result of the maintenance on the GW then the advice is wrong.
Raised a ticket at 7.30 this morning but with no response by 1.30 (and two post GCSE teenagers crawling up the walls "you do know there is actually nothing to do a home without internet") a nice chap on chat fixed the problem after a couple of minutes.
Wonder if there should be some service notification? There is a notice about PTN-BNG01 but the notice says a reconnection should occur. Assuming the stuck PPP session is the same problem or is caused as a result of the maintenance on the GW then the advice is wrong.
Message 7 of 7
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- Re: Concentrator not reachable