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Concentrator not reachable error since 20:45 Sunday

davecolley
Newbie
Posts: 10
Registered: 28-01-2014

Concentrator not reachable error since 20:45 Sunday

Last night we lost internet connection around 20:45 in Porthcawl, South Wales. I wasn't sure if this was planned work so after a quick router off and cable pull i left it for the night. This morning, still no internet so I have looked further. The open reach box has no dsl light so I checked the router home page.
Internet connection shows no ip.
Restart gateway does nothing.
Advanced tools shows internet disconnected.
Connect did nothing.
Clicking internet then shows concentrator not reachable error and fails to reconnect.
I have replaced lan1 Ethernet cable and retried without success.
Is there anything else I can do or do I need to call and arrange an engineer?
Thanks in advance
Dave
5 REPLIES
Moderator
Moderator
Posts: 17,537
Thanks: 1,084
Fixes: 127
Registered: 11-01-2008

Re: Concentrator not reachable error for ten hours

if the open reach box dsl light isn't lit then you need to raise a fault with PN.
Will Moderate For Thanks
davecolley
Newbie
Posts: 10
Registered: 28-01-2014

Re: Concentrator not reachable error for ten hours

Thanks for the reply, Wife and daughter will not be happy, I am going to have to do that when I get to work. Is it a fault with the kit? Or an external issue?
Moderator
Moderator
Posts: 17,537
Thanks: 1,084
Fixes: 127
Registered: 11-01-2008

Re: Concentrator not reachable error for ten hours

did you restart the openreach box?
if it's the openreach modem or external then it'll need an engineer.
Will Moderate For Thanks
davecolley
Newbie
Posts: 10
Registered: 28-01-2014

Re: Concentrator not reachable error for ten hours

Afraid so, even reseated the cable to the wall just to make sure  Sad
On hold to report the fault now
davecolley
Newbie
Posts: 10
Registered: 28-01-2014

Re: Concentrator not reachable error since 20:45 Sunday

Call logged for fault in Open Reach cabinet 48 - 72 hour response though  Cry