Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Concentrator not reachable error since 20:45 Sunday
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Concentrator not reachable error since 20:45 S...
Concentrator not reachable error since 20:45 Sunday
06-07-2015 6:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last night we lost internet connection around 20:45 in Porthcawl, South Wales. I wasn't sure if this was planned work so after a quick router off and cable pull i left it for the night. This morning, still no internet so I have looked further. The open reach box has no dsl light so I checked the router home page.
Internet connection shows no ip.
Restart gateway does nothing.
Advanced tools shows internet disconnected.
Connect did nothing.
Clicking internet then shows concentrator not reachable error and fails to reconnect.
I have replaced lan1 Ethernet cable and retried without success.
Is there anything else I can do or do I need to call and arrange an engineer?
Thanks in advance
Dave
Internet connection shows no ip.
Restart gateway does nothing.
Advanced tools shows internet disconnected.
Connect did nothing.
Clicking internet then shows concentrator not reachable error and fails to reconnect.
I have replaced lan1 Ethernet cable and retried without success.
Is there anything else I can do or do I need to call and arrange an engineer?
Thanks in advance
Dave
Message 1 of 6
(732 Views)
5 REPLIES 5
Re: Concentrator not reachable error for ten hours
06-07-2015 6:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
if the open reach box dsl light isn't lit then you need to raise a fault with PN.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 6
(543 Views)
Re: Concentrator not reachable error for ten hours
06-07-2015 6:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply, Wife and daughter will not be happy, I am going to have to do that when I get to work. Is it a fault with the kit? Or an external issue?
Message 3 of 6
(543 Views)
Re: Concentrator not reachable error for ten hours
06-07-2015 6:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
did you restart the openreach box?
if it's the openreach modem or external then it'll need an engineer.
if it's the openreach modem or external then it'll need an engineer.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 4 of 6
(543 Views)
Re: Concentrator not reachable error for ten hours
06-07-2015 7:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Afraid so, even reseated the cable to the wall just to make sure
On hold to report the fault now
On hold to report the fault now
Message 5 of 6
(543 Views)
Re: Concentrator not reachable error since 20:45 Sunday
06-07-2015 9:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Call logged for fault in Open Reach cabinet 48 - 72 hour response though
Message 6 of 6
(543 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Concentrator not reachable error since 20:45 S...