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Concentrator Not Reachable

roebuddy
Newbie
Posts: 2
Registered: 21-03-2015

Concentrator Not Reachable

No internet for 2 days and doesn't look like it will be anytime this weekend! :-(((
"Concentrator not reachable" keeps being stated after trying to connect to router. Have tried everything, turning router/modem off, restarting, resetting....still nothing!
If any members have any ideas on how to fix this, will be very grateful! Thanks
Fault raised- ticket no #101258509
jim:red All caps in title changed as per Forum Rules mod:end
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: CONCENTRATOR NOT REACHABLE

I have a plan. Give me 5 minutes....
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: CONCENTRATOR NOT REACHABLE

Should all be sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
roebuddy
Newbie
Posts: 2
Registered: 21-03-2015

Re: CONCENTRATOR NOT REACHABLE

Update:
Just had a call from Chris (Plusnet)- and he has just sorted it. Thank you so much! :-)
Excellent customer service from Plusnet, thanks once again!