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Concentrator Not Reachable

roebuddy
Newbie
Posts: 2
Registered: ‎21-03-2015

Concentrator Not Reachable

No internet for 2 days and doesn't look like it will be anytime this weekend! :-(((
"Concentrator not reachable" keeps being stated after trying to connect to router. Have tried everything, turning router/modem off, restarting, resetting....still nothing!
If any members have any ideas on how to fix this, will be very grateful! Thanks
Fault raised- ticket no #101258509
jim:red All caps in title changed as per Forum Rules mod:end
3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: CONCENTRATOR NOT REACHABLE

I have a plan. Give me 5 minutes....
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: CONCENTRATOR NOT REACHABLE

Should all be sorted.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
roebuddy
Newbie
Posts: 2
Registered: ‎21-03-2015

Re: CONCENTRATOR NOT REACHABLE

Update:
Just had a call from Chris (Plusnet)- and he has just sorted it. Thank you so much! 🙂
Excellent customer service from Plusnet, thanks once again!