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Complete loss of service

nickhindle
Newbie
Posts: 3
Registered: 14-09-2016

Complete loss of service

From yesterday morning (13th Sept 2016) I have no fibre connection - my modem reports there is "no concentrator available"; I have tried rebooting both my modems (fibre and wireless), and attempted to reconnect several times.

I am in the Cambridge area.

Is anyone else suffering? I tried online chat I found I was 89th in the queue, and telephone support wait times were 1 hour!

Thanks in advance!

 

1 REPLY
nickhindle
Newbie
Posts: 3
Registered: 14-09-2016

Re: Complete loss of service

Finally got through a queue of 49 people waiting to chat, and it seems the line is probably OK so I was advised to try an alternative router / modem.

So I don't think anyone else be suffering with this problem.