Complete loss of service
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Complete loss of service
Complete loss of service
14-09-2016 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From yesterday morning (13th Sept 2016) I have no fibre connection - my modem reports there is "no concentrator available"; I have tried rebooting both my modems (fibre and wireless), and attempted to reconnect several times.
I am in the Cambridge area.
Is anyone else suffering? I tried online chat I found I was 89th in the queue, and telephone support wait times were 1 hour!
Thanks in advance!
Re: Complete loss of service
14-09-2016 11:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Finally got through a queue of 49 people waiting to chat, and it seems the line is probably OK so I was advised to try an alternative router / modem.
So I don't think anyone else be suffering with this problem.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Complete loss of service