cancel
Showing results for 
Search instead for 
Did you mean: 

Clumsy BT engineer knocking 1/3 from by broadband speed is apparently okay

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Clumsy BT engineer knocking 1/3 from by broadband speed is apparently okay

Sorry for the disappointment. Unfortunately we'd struggle to get this further investigated by an engineer as your speeds are still within expectations so the likely outcome of a visit would be that the engineer signs the job off as right when tested and a call out charge applied which we'd ideally always like to try to avoid.

If you're in contract then you'll be able to view your contract end date by logging into your account from Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
ericelgato
Rising Star
Posts: 50
Thanks: 2
Fixes: 1
Registered: ‎23-01-2013

Re: Clumsy BT engineer knocking 1/3 from by broadband speed is apparently okay

Thanks, found it. Hiding in full view on the front page.

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Clumsy BT engineer knocking 1/3 from by broadband speed is apparently okay

Hi @ericelgato,

 

Thank you for letting us know that you've found the contract end date now. Please let us know if there's anything further that you'd like to discuss.
 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team