Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Clarity on upload speeds on the "Unlimited Fibre (...
Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I'm looking for some clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
I am a 10 year + plusnet customer currently on ADSL and I'm looking to change to Unlimited Fibre (up to 38mbps) but I need some clarity on the upload speeds.
The "Change Your Broadband" screen in the account section of the website says "8Mb - 10Mb upload speed (estimated)". This was also confirmed by a plusnet sales representative about 5 minutes ago.
However, the forums have many threads of people complaining about being capped at 2Mb upload.
When I challenged the PlusNet sales representative, the response was 'You have 14 days to cancel". I'm waiting for a call back.
Can somebody help and provide some clarity on the upload speeds on the 'Unlimited Fibre' product?
Thanks
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The upload speed for Unlimited Fibre was 2mbps, however it's in the process of being changed back to 10mbps for existing UF customers. I believe any new UF customers would just go straight onto the 38/10 package now.
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 1:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Remember also that the figures you refer to are the maximum possible speeds. What does https://www.dslchecker.bt.com/ say is predicted to be achievable for your line?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
attached...
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You could be right... Just found this thread that suggests that the cap is being lifted:
https://community.plus.net/t5/Fibre-Broadband/Upload-Speed-Increase/td-p/1487034
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Some people have already been switched back to 38/10, so I'm sure as a new customer that's what you'd get from day one (providing your line can support it of course).
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
If you decide to upgrade to Unlimited Fibre I can confirm you'll be provisioned on the wholesale product of 40/10 which depending on your line estimates you should be able to achieve an upstream sync rate of 10mbps.
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
30-01-2018 3:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Gandalf Thanks very much for the confirmation... I'll proceed with my order...
Re: Clarity on upload speeds on the "Unlimited Fibre (up to 38mbps)" package.
31-01-2018 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Clarity on upload speeds on the "Unlimited Fibre (...