Showing results for 
Search instead for 
Did you mean: 

Checking my fibre speed

Posts: 4
Thanks: 1
Registered: ‎31-03-2017

Checking my fibre speed

Can someone at plusnet please check what speed I'm supposed to be on for my fibre broadband please as the website is saying 36mb average, but I'm getting no where near that and haven't since I changed over to fibre. Thank you

Aspiring Hero
Posts: 2,006
Thanks: 848
Fixes: 67
Registered: ‎30-06-2016

Re: Checking my fibre speed

Do you mean that Plusnet have guaranteed 38Mbps or that you are on the up to 38Mbps aervice. Put your phone number in here to see what your line is capable of    

What speed are you getting with a wired Ethernet cable between your router and computer and your router plugged into your BT master socket via a filter?

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Checking my fibre speed

Sorry to hear you're having issues with your speeds.

You're definitely on a fibre service as shown from the test of your line below.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 11.4 Mbps
Upstream Speed 0.6 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 1738.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 00:45 to 04:15
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-11.4M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-05-17T11:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 11.3 Mbps 11.3 Mbps 11.3 Mbps
Up Stream Line Rate 0.6 Mbps 0.6 Mbps 0.6 Mbps
Up Time 886.0 Sec 900.0 Sec 899.9 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-05-30T11:18:55.253+01:00 2018-05-30T11:33:55.253+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

From what I can see when you signed up we gave you between 9 and 15mbps as your estimated speed.

Unfortunately as you are within this range there isn't anything we can do to progress this further.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team