Checking my fibre speed
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Checking my fibre speed
28-05-2018 6:46 AM
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Can someone at plusnet please check what speed I'm supposed to be on for my fibre broadband please as the website is saying 36mb average, but I'm getting no where near that and haven't since I changed over to fibre. Thank you
Re: Checking my fibre speed
28-05-2018 4:22 PM - edited 28-05-2018 4:24 PM
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Do you mean that Plusnet have guaranteed 38Mbps or that you are on the up to 38Mbps aervice. Put your phone number in here to see what your line is capable of https://www.dslchecker.bt.com/
What speed are you getting with a wired Ethernet cable between your router and computer and your router plugged into your BT master socket via a filter?
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Re: Checking my fibre speed
30-05-2018 11:38 AM
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Sorry to hear you're having issues with your speeds.
You're definitely on a fibre service as shown from the test of your line below.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 11.4 Mbps |
Upstream Speed | 0.6 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Estimated Line Length In Metres | 1738.3 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Reasonable |
Interference Pattern | Regular Interference Observed Daily |
Service Impact | No Impact Observed |
Interference Duration Longest Occurrence | From 00:45 to 04:15 |
Interference Location | Customer Premise |
Interference Observed In Days | 14 |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-11.4M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2018-05-17T11:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 11.3 Mbps | 11.3 Mbps | 11.3 Mbps |
Up Stream Line Rate | 0.6 Mbps | 0.6 Mbps | 0.6 Mbps |
Up Time | 886.0 Sec | 900.0 Sec | 899.9 Sec |
Retrains | 0.0 | 0.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-05-30T11:18:55.253+01:00 | 2018-05-30T11:33:55.253+01:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
From what I can see when you signed up we gave you between 9 and 15mbps as your estimated speed.
Unfortunately as you are within this range there isn't anything we can do to progress this further.
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