Chap auth error since Friday morning.

[#1]

Got a CHAP authentication error on Friday morning, (I rebooted my router so didn't see the exact time, but know it was between 1am and 7am on the 22nd).

Checked I could login through my mobile using my details on the member center, and re entered them into my router.

Got on to live chat, was advised to log it as a fault using faults.plus.net. 

Done some testing using the TAM test as stickied on the forum and found I can't login using the bt_test@startup_domain account.

Is it normal to not receive any emails or texts? I know it's the weekend and 2nd line probably don't get in till this morning, but it sucks having your weekend offline and not knowing when something may happen or not.

[#2 · Accepted solution]

If you can PM me your username I'll get that looked into

[#3]

So got the morning off, and had the BT guy around for nearly 2 hours who had to do a lift and shift (when he got back he said the port that I originally was on must be faulty).

The callcenter he was organising with had never heard of a plusnet customer with their own router... /sigh.

Anyway I'm back online now.

Who can I speak to about being credited back for the 6 days I was offline for?

Thanks in advance.

[#4]

Got called back and so should be all sorted. Good stuff.