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Changing to Plusnet and already have fibre

Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Changing to Plusnet and already have fibre

If you are changing to Plusnet from other provider and already have fibre does the engineer still come for installation?  hAve been trying to ask on Live Chat but there are twenty folk waiting!  So thought someone on here may know this already? Smiley
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Changing to Plusnet and already have fibre

you will receive an email saying that he will - but he won't
Is that a bit clearer
Preacherlady
Grafter
Posts: 86
Registered: 28-09-2015

Re: Changing to Plusnet and already have fibre

That is a shame as could do with wiring sorting out!  Will have to wait and see then.
Community Veteran
Posts: 1,455
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Changing to Plusnet and already have fibre

I changed from BT and PlusNet sent me a new Router, however it needed an Openreach modem to work, which I did not have as I had a Home Hub 5.
I followed the instructions on here and entered my username and PlusNet password in the HH5 and was up and running - got in touch with PlusNet and they send out an Openreach modem.
Worth thinking about what equipment you have at the moment, before you switch.