Change of product confirmation?
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- Re: Change of package confirmation?
Change of product confirmation?
19-05-2016 3:42 PM - edited 19-05-2016 3:47 PM
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I upgraded to fibre extra on the 16th may Monday and paid P+P for the router.
Can someone confirm that the upgrade is happening, as I haven't received any email confirmation of changes to my account?
I can see in user account that the router has been paid for but not yet ordered. The upgrade page told me I would be changed over on the Monday 23rd may.
Thanks for great service so far over the last 13 years or so....
pellatt2004
Re: Change of package confirmation?
19-05-2016 3:47 PM
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Hi there,
Looking into things your line is due to be upgraded on the 27th as this was the soonest engineer available to do the work, the router would have been ordered by our systems in a few days but to ensure it gets there in time I've ordered it out today.
Your package will change once the line is upgraded
Re: Change of package confirmation?
19-05-2016 3:49 PM
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That's great news, thank you for the swift response.
Re: Change of package confirmation?
19-05-2016 5:29 PM - edited 19-05-2016 5:30 PM
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Can I use the plusnet hub one with regular ADSL? before the fibre comes online?
Re: Change of package confirmation?
19-05-2016 5:30 PM
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Absolutely, personally I'd recommend it, gets your devices etc connected so no need to mess about on the day, can get straight to using the higher speeds.
Re: Change of package confirmation?
19-05-2016 5:49 PM
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Thanks Paul, much appreciated.
Re: Change of package confirmation?
23-05-2016 5:17 PM - edited 23-05-2016 5:59 PM
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I got a confirmation of product change this morning at 1.25am and I saw the openreach man outside my house and up by the cabinet today.
The account says the upgrade is complete, I have the plusnet hub one router all setup and working. is there anything I need to do now?
speedtest is saying 17Mb down 1 Mb up.
Download speedachieved during the test was - 15.31 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 17.78 Mbps
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: Change of package confirmation?
23-05-2016 7:53 PM
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It looks like the profile needs updating.
Can you say what the estimated and current line speed is by following this link and logging in. https://portal.plus.net/my.html?action=data_transfer_speed
Thanks
NE
Re: Change of package confirmation?
23-05-2016 7:58 PM
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Phone exchange:CLIFFEEstimated line speed:80Mb (This may vary between 80Mb and 80Mb) - Checked on 2016-05-16 19:48:26Current line speed:80 Mb
Re: Change of package confirmation?
23-05-2016 8:21 PM
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Might be worth a try of logging onto the router, click "Disconnect", wait a minute and press "Connect" to see if the Plusnet line speed is reflected in a new BTW Speedtest.
Out of interest, what speeds were you getting on ADSL?
Also I see earlier in this thread that the FTTC was not due to go live until the 27th as mentioned in post 2 by @Darkfire and as the Hub One is both ADSL and VDSL2 (FTTC) compatible so it may be operating as an ADSL device currently.
Re: Change of package confirmation?
23-05-2016 8:32 PM
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Phone exchange:CLIFFEEstimated line speed:80Mb (This may vary between 80Mb and 80Mb) - Checked on 2016-05-16 19:48:26Current line speed:80 Mb
was getting and am still getting 17Mb down 1Mb up. its the confirmation email I got that made me expect to have the higher speeds today, if it goes live on the 27th that's no problem.
Re: Change of package confirmation?
23-05-2016 8:50 PM
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It's not unknown for the Plusnet provision system to get out of step with reality.
If you are really interested in looking at the Plusnet Hub One log file, I would expect you should be able to see the link starting up. If it is ADSL then the messages will mention PPPoA while FTTC would be PPPoE
Re: Change of package confirmation?
23-05-2016 9:29 PM - edited 23-05-2016 9:31 PM
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heres the log info
20:30:10, 23 May. | <<<<<<<<<<<<<<<<<<<< Limit of wan log >>>>>>>>>>>>>>>>>>>> |
20:30:10, 23 May. | (11316.680000) WAN operating mode is ADSL |
20:30:10, 23 May. | (11316.680000) Last WAN operating mode was ADSL |
20:30:09, 23 May. | (11315.350000) PPP IPCP Send Configuration ACK |
20:30:09, 23 May. | (11315.350000) PPP IPCP Receive Configuration Request |
20:30:09, 23 May. | (11314.980000) PPP IPCP Receive Configuration ACK |
20:30:09, 23 May. | (11314.970000) PPP IPCP Send Configuration Request |
20:30:09, 23 May. | (11314.960000) PPP IPCP Receive Configuration NAK |
20:30:09, 23 May. | (11314.950000) PPP IPCP Send Configuration Request |
20:30:07, 23 May. | (11313.310000) PPPoA is up - VPI: 0, VCI: 38 Down Rate=20161Kbps, Up Rate=1099Kbps; SNR Margin Down=3.0dB, Up=7.0dB |
Re: Change of package confirmation?
23-05-2016 9:36 PM
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Yep I got it right, you're on ADSL for only a few more days (hopefully). When the line is switched, the Hub One should automatically sense it and reboot for FTTC.
When you see that has happened, please check again the Plusnet Line Speed just to ensure it hasn't been reset to ADSL speeds.
And then check daily for a week or two as sometimes it is reset back, just when you don't expect it to.
Re: Change of package confirmation?
23-05-2016 9:38 PM
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ok, thanks for your help.
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