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Change my Upload speed? Package change?

benfphillips
Grafter
Posts: 53
Thanks: 6
Registered: 05-03-2017

Change my Upload speed? Package change?

Hi all,

 

So.. I have the package that limits your upload speed to, two mbit, however I wasn't aware of this! I'm sure it's nicely tucked away within the T&C's somewhere though.

 

I went for the slower download speed package due to the speed estimates on my line, however I would really like the faster upload speed as my line can support around 6mbit and I regularly upload gaming videos/streams. There doesn't seem to be an option under 'change my package' so if anyone could shed some light on this and how much it's likely to cost me I would appreciate it.

 

Thanks!

4 REPLIES
RealAleMadrid
Seasoned Pro
Posts: 684
Thanks: 253
Fixes: 11
Registered: 07-07-2009

Re: Change my Upload speed? Package change?

If your download speed estimate is less than 40Mbps plusnet will not let you upgrade to fibre extra with the higher upload speed so you are stuck on 40/2. It's stupid but you have to move to an ISP that provides higher upload speeds.

rongtw
Seasoned Hero
Posts: 6,970
Thanks: 1,530
Fixes: 12
Registered: 01-12-2010

Re: Change my Upload speed? Package change?

Exactly Stupid Crazy2 its about time Plusnet offered a middle of the road package 55/10 

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benfphillips
Grafter
Posts: 53
Thanks: 6
Registered: 05-03-2017

Re: Change my Upload speed? Package change?

Thanks for the replies guys!

 

Awkward when your mobile phone upload speed is better than your fixed line broadband!

ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Re: Change my Upload speed? Package change?

I have the same issue - PlusNet won't even respond on the issue.   They don't care about providing what the customers actually want.    The crazy thing is you are prepared to pay extra for the faster service even knowing it won't change your download speed but it will help upload - and they refuse - crazy - don't get why

 

Maybe Plusnet staff could actually tell us why they refuse this?