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Cessation charge

FIXED
Nezzac
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 08-11-2016

Cessation charge

Hello

I have just received my latest Bill and it shows my having to pay a £20 cessation charge. I've checked the reason why this is happening and I can confirm I cancelled my BT account and switched straight to Plusnet. Therefore I should not have to pay the cessation charge, Can this be sorted out for me please?

 

Regards.

3 REPLIES
RealAleMadrid
Seasoned Pro
Posts: 715
Thanks: 263
Fixes: 11
Registered: 07-07-2009

Re: Cessation charge

Who is charging you £20? If it is plusnet and you have just joined it can't be a cessation charge. Is it BT trying to charge you for cancelling?

Nezzac
Dabbler
Posts: 12
Thanks: 1
Fixes: 1
Registered: 08-11-2016

Re: Cessation charge

Fix

Hi

 

My latest bill is £39.48. I've just been in touch with Plusnet and they've said that the cessation charge is if I cancel. It seems that my bill includes call charges but I thought the call charges were included in anytime.

Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: Cessation charge

Welcome to the community forums @Nezzac.

 

Looking at your account with the invoice for £39.48, I can't see any mention of a cessation charge or call charges.

 

You can view your invoices and a breakdown of the invoices here and you can view your itemised phone bill here.

 

I hope this clears things up.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team