I have just received my latest Bill and it shows my having to pay a £20 cessation charge. I've checked the reason why this is happening and I can confirm I cancelled my BT account and switched straight to Plusnet. Therefore I should not have to pay the cessation charge, Can this be sorted out for me please?
Fixed! Go to the fix.
My latest bill is £39.48. I've just been in touch with Plusnet and they've said that the cessation charge is if I cancel. It seems that my bill includes call charges but I thought the call charges were included in anytime.
Re: Cessation charge
Welcome to the community forums @Nezzac.
Looking at your account with the invoice for £39.48, I can't see any mention of a cessation charge or call charges.
I hope this clears things up.
| Harry Beesley|
Plusnet Help Team