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[-Censored-] customer service

Kelewen
Newbie
Posts: 1
Registered: ‎17-12-2017

[-Censored-] customer service

Have problem with no connection for 3hrs reset everything several times. No chat available and telephone wait over 30mins this is not on. Service status waste of time says everything ok 🤣
2 REPLIES
Bluejay5
Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: ‎05-11-2017

Re: [-Censored-] customer service

@Kelewen To get proper help it dose mean bit of patents and giving some info without being aggressive.

There lots of people with the same problems but for the moderators are only volunteers that help staff out. 

be fare your not really given them time to help you.

 

Please dont take this the wrong way as I have been having issues, but I have learnt to be direct with being sensible.

 

 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
Plusnet Help Team
Plusnet Help Team
Posts: 9,197
Thanks: 2,903
Fixes: 461
Registered: ‎21-04-2017

Re: [-Censored-] customer service

Sorry to hear that. Testing your line isn't finding the cause of why your router had dropped the connection.

 

If it happens again can you run through the troubleshooting here and let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team