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Capped profile

Dabbler
Posts: 14
Registered: ‎25-09-2018

Capped profile

Hi,

Can a Plusnet staff member please reset my profile. I always get 35mb download and 10mb upload but I had some stability issues a few days ago and now my profile is capped at 22.4mb and 6mb.

This issue occurred at exactly the same time last year as well, instability and then a profile cap and I was told then then it was because the line management software had messed up so I assume the same problem has occurred this year as well.

 

Thank you

2 REPLIES 2
Dabbler
Posts: 14
Registered: ‎25-09-2018

Re: Capped profile

I raised a ticket on this on the 29th November and I have still not had a response. I would be grateful if a staff member could resolve this issue for me.
Plusnet Help Team
Plusnet Help Team
Posts: 18,011
Thanks: 5,744
Fixes: 963
Registered: ‎21-04-2017

Re: Capped profile

Thanks for getting in touch @Reklaw 

I can see we've responded to your fault ticket Here this afternoon.

We can see your router's in sync at 22.4mbps but the banding is at 40mbps so there's nothing for us to reset. 

If you can reply to the ticket with the requested information we'll get an engineer booked to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team