Capped /banded connection
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Capped /banded connection
12-10-2019 12:57 PM
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Hoping someone from plusnet can pick this up and investigate.
Re: Capped /banded connection
13-10-2019 2:22 PM
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Hi @vernon123,
Thanks for reaching out to us.
I'm sorry to hear your speed has diminished after this instability you saw, are you seeing this speed over a wired or wireless connection? Have you gone ahead with these troubleshooting steps?
Thanks.
Re: Capped /banded connection
13-10-2019 3:35 PM
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It's the sync speed displayed by the router which has dropped. It appears to be fixed at 59,998kbps and never changes. Before it varied between high 60's and low 70's, even changing router settings does not alter this sync speed.
Re: Capped /banded connection
14-10-2019 12:10 PM
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Hi there @vernon123, our testing isn't showing your current downstream sync. We can see the upload is at 20Mbps but according to our testing your download is 0Mbps, which is odd considering we can see you're using data.
Have you changed anything your side?
Have you perhaps double filtered your socket? (using a microfilter on an already pre filtered faceplate)
Re: Capped /banded connection
15-10-2019 12:50 AM
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Re: Capped /banded connection
15-10-2019 3:18 PM
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Hi @vernon123,
I have escalated your account to the relevant people to check if the line is banded at the moment which we reckon it is. We will update you once we get an update from our colleagues at the Faults team.
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