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Cant play online gaming on Playstation??

ne0beatsm0rp86
Newbie
Posts: 1
Registered: 03-03-2017

Cant play online gaming on Playstation??

Hi, i cannot connect online with my PS4.

The console shows as connected but wont actually go online as shows an error message.

Tried the PS app on phone connected to the home network and same issue. 

If i turn wifi off the app connects fine, if i connect the PS4 to my mobile hotspot it connects to the network fine so the issue lies with my router or Plusnet blocking the connection.

 

I can browse fine on internet on phone via wifi, on laptop etc so its not turned off the internet but the actual PS network is blocked and its not on Sony's side as checked with their live support.

Any help please?

2 REPLIES
Fancypants
Newbie
Posts: 1
Registered: 2 weeks ago

Re: Cant play online gaming on Playstation??

Did you ever sort this problem out? Because I'm having the same issue
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Cant play online gaming on Playstation??

Hi @Fancypants, if you haven't done so already I'd power down your router, then back on again and do the same for your PS4 too. Let us know how you get on, it would be handy for us to know what router you're using if you need to get back to us too. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team