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Cant connect

Sarah12
Newbie
Posts: 1
Registered: 2 weeks ago

Cant connect

My phone connects fine to wifi however my husband has difficulty connecting as does his daughter and this is becoming very frustrating. We have both recently got surface pros and neither of them will connect. I've tried switching on and off have have devoted many hours to this process. Can you advise how I can use my broadband with all my devices consistently please.
2 REPLIES 2
Superuser
Superuser
Posts: 7,614
Thanks: 1,411
Fixes: 90
Registered: ‎30-07-2007

Re: Cant connect

@Sarah12  have you tried splitting the 2.4 and 5ghz Wifi bands ?

There's a guide here https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,599
Thanks: 364
Fixes: 102
Registered: ‎27-04-2007

Re: Cant connect

Hi @Sarah12, @MisterW's suggestion looks like the appropriate one to get that resolved for you. 

 

Please give it a try and do let us know how you get on or if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team