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Cant connect

Posts: 1
Registered: ‎09-10-2019

Cant connect

My phone connects fine to wifi however my husband has difficulty connecting as does his daughter and this is becoming very frustrating. We have both recently got surface pros and neither of them will connect. I've tried switching on and off have have devoted many hours to this process. Can you advise how I can use my broadband with all my devices consistently please.
Posts: 9,772
Thanks: 2,586
Fixes: 192
Registered: ‎30-07-2007

Re: Cant connect

@Sarah12  have you tried splitting the 2.4 and 5ghz Wifi bands ?

There's a guide here


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Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 467
Fixes: 128
Registered: ‎27-04-2007

Re: Cant connect

Hi @Sarah12, @MisterW's suggestion looks like the appropriate one to get that resolved for you. 


Please give it a try and do let us know how you get on or if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team