Cant connect

[#1]

My phone connects fine to wifi however my husband has difficulty connecting as does his daughter and this is becoming very frustrating. We have both recently got surface pros and neither of them will connect. I've tried switching on and off have have devoted many hours to this process. Can you advise how I can use my broadband with all my devices consistently please.

[#2]

@Sarah12  have you tried splitting the 2.4 and 5ghz Wifi bands ?

There's a guide here https://community.plus.net/t5/My-Router/Devices-stop-working-on-5-GHz-connection-Wifi-drops/m-p/1395...

[#3]

Hi @Sarah12, @MisterW's suggestion looks like the appropriate one to get that resolved for you. 

Please give it a try and do let us know how you get on or if you need any further help.