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Cant access any google services

Terranova667
Aspiring Pro
Posts: 1,248
Thanks: 57
Fixes: 2
Registered: 19-02-2014

Cant access any google services

Any one else having problems accessing google services nothing is working for me google search, Youtube,  maps nothing at all will load, other sites are loading just fine so it doesn't appear to be a DNS issue i tried a trace to youtube and it just times out after it reaches plusnets gateway, google.com will complete a trace but the pings are high google.co.uk wont complete at all like youtube. 
before i try a gateway hop is this happening for anyone else or just me any ideas.  traces below
Youtube.
Tracing route to youtube.com [212.56.71.187]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    26 ms    12 ms    13 ms  195.166.130.221
  3    17 ms    12 ms    12 ms  link10-central10.pcl-gw02.plus.net [84.93.249.210]
  4    *        *        *    Request timed out.
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.

Google.com
Tracing route to google.com [74.125.20.102]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    13 ms    12 ms    12 ms  195.166.130.221
  3    12 ms    12 ms    11 ms  link10-central10.pcl-gw02.plus.net [84.93.249.210]
  4    12 ms    11 ms    12 ms  72.14.223.32
  5    13 ms    13 ms    13 ms  72.14.235.75
  6    15 ms    14 ms    13 ms  72.14.239.231
  7    90 ms    90 ms    90 ms  216.239.42.223
  8  105 ms  108 ms  105 ms  209.85.143.115
  9  114 ms  119 ms  114 ms  216.239.40.22
10  126 ms  123 ms  124 ms  216.239.51.97
11  148 ms  148 ms  148 ms  209.85.247.39
12  148 ms  148 ms  148 ms  216.239.46.175
13    *        *        *    Request timed out.
14  149 ms  149 ms  148 ms  pe-in-f102.1e100.net [74.125.20.102]

Google.co.uk
Tracing route to google.co.uk [212.56.71.99]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    1 ms  dsldevice.lan [192.168.1.254]
  2    12 ms    12 ms    12 ms  195.166.130.221
  3    36 ms    11 ms    12 ms  link10-central10.pcl-gw02.plus.net [84.93.249.210]
  4    *        *        *    Request timed out.
  5    *        *        *    Request timed out.
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.




   
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cant access any google services

Terranova667
Aspiring Pro
Posts: 1,248
Thanks: 57
Fixes: 2
Registered: 19-02-2014

Re: Cant access any google services

thanks for that oldjim i'll do a hop and report back
Terranova667
Aspiring Pro
Posts: 1,248
Thanks: 57
Fixes: 2
Registered: 19-02-2014

Re: Cant access any google services

well a Gateway hop seems to have done the trick not sure if it was the Gateway or the Ip address i was given after my phone line issue this morning that caused the issue any way all good now thread can be closed if needs be.
Champnet
Aspiring Pro
Posts: 370
Thanks: 60
Registered: 25-07-2007

Re: Cant access any google services

Deleted, seems problem solved, also far too slow...........
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Cant access any google services

Quote from: Chris
Thanks all, I'm raising a problem to get this looked at. If anyone else sees it then it'd be good to know which gateway you're on and a trace to the site.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
cedlor
Grafter
Posts: 685
Thanks: 2
Registered: 02-04-2015

Re: Cant access any google services

Maybe not everyone who reads it knows how to find which gateway they are on?
http://usertools.plus.net/@gateway/
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Cant access any google services

We can normally see from a tracert, but thanks good point Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Cant access any google services

A tracert is needed because when the problem occurs the usertool gateway checker usually doesn't work