Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Cant access any google services
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Cant access any google services
Cant access any google services
07-11-2015 5:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any one else having problems accessing google services nothing is working for me google search, Youtube, maps nothing at all will load, other sites are loading just fine so it doesn't appear to be a DNS issue i tried a trace to youtube and it just times out after it reaches plusnets gateway, google.com will complete a trace but the pings are high google.co.uk wont complete at all like youtube.
before i try a gateway hop is this happening for anyone else or just me any ideas. traces below
Youtube.
Tracing route to youtube.com [212.56.71.187]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 26 ms 12 ms 13 ms 195.166.130.221
3 17 ms 12 ms 12 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Google.com
Tracing route to google.com [74.125.20.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 13 ms 12 ms 12 ms 195.166.130.221
3 12 ms 12 ms 11 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 12 ms 11 ms 12 ms 72.14.223.32
5 13 ms 13 ms 13 ms 72.14.235.75
6 15 ms 14 ms 13 ms 72.14.239.231
7 90 ms 90 ms 90 ms 216.239.42.223
8 105 ms 108 ms 105 ms 209.85.143.115
9 114 ms 119 ms 114 ms 216.239.40.22
10 126 ms 123 ms 124 ms 216.239.51.97
11 148 ms 148 ms 148 ms 209.85.247.39
12 148 ms 148 ms 148 ms 216.239.46.175
13 * * * Request timed out.
14 149 ms 149 ms 148 ms pe-in-f102.1e100.net [74.125.20.102]
Google.co.uk
Tracing route to google.co.uk [212.56.71.99]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms dsldevice.lan [192.168.1.254]
2 12 ms 12 ms 12 ms 195.166.130.221
3 36 ms 11 ms 12 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
before i try a gateway hop is this happening for anyone else or just me any ideas. traces below
Youtube.
Tracing route to youtube.com [212.56.71.187]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 26 ms 12 ms 13 ms 195.166.130.221
3 17 ms 12 ms 12 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Google.com
Tracing route to google.com [74.125.20.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 13 ms 12 ms 12 ms 195.166.130.221
3 12 ms 12 ms 11 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 12 ms 11 ms 12 ms 72.14.223.32
5 13 ms 13 ms 13 ms 72.14.235.75
6 15 ms 14 ms 13 ms 72.14.239.231
7 90 ms 90 ms 90 ms 216.239.42.223
8 105 ms 108 ms 105 ms 209.85.143.115
9 114 ms 119 ms 114 ms 216.239.40.22
10 126 ms 123 ms 124 ms 216.239.51.97
11 148 ms 148 ms 148 ms 209.85.247.39
12 148 ms 148 ms 148 ms 216.239.46.175
13 * * * Request timed out.
14 149 ms 149 ms 148 ms pe-in-f102.1e100.net [74.125.20.102]
Google.co.uk
Tracing route to google.co.uk [212.56.71.99]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms dsldevice.lan [192.168.1.254]
2 12 ms 12 ms 12 ms 195.166.130.221
3 36 ms 11 ms 12 ms link10-central10.pcl-gw02.plus.net [84.93.249.210]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Message 1 of 9
(1,299 Views)
8 REPLIES 8
Re: Cant access any google services
07-11-2015 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 2 of 9
(858 Views)
Re: Cant access any google services
07-11-2015 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks for that oldjim i'll do a hop and report back
Message 3 of 9
(858 Views)
Re: Cant access any google services
07-11-2015 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
well a Gateway hop seems to have done the trick not sure if it was the Gateway or the Ip address i was given after my phone line issue this morning that caused the issue any way all good now thread can be closed if needs be.
Message 4 of 9
(858 Views)
Re: Cant access any google services
07-11-2015 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Deleted, seems problem solved, also far too slow...........
Message 5 of 9
(858 Views)
Re: Cant access any google services
10-11-2015 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Chris Thanks all, I'm raising a problem to get this looked at. If anyone else sees it then it'd be good to know which gateway you're on and a trace to the site.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 9
(858 Views)
Re: Cant access any google services
10-11-2015 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Maybe not everyone who reads it knows how to find which gateway they are on?
http://usertools.plus.net/@gateway/
http://usertools.plus.net/@gateway/
Message 7 of 9
(858 Views)
Re: Cant access any google services
10-11-2015 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We can normally see from a tracert, but thanks good point
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 8 of 9
(858 Views)
Re: Cant access any google services
10-11-2015 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A tracert is needed because when the problem occurs the usertool gateway checker usually doesn't work
Message 9 of 9
(858 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Cant access any google services