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Cannot watch streams or download.

Photik
Dabbler
Posts: 12
Registered: ‎02-12-2013

Cannot watch streams or download.

Hoping somebody on staff might be able to pick up on this issue. Placed a ticket nearly a week ago stating my 20Mbps down loss(I'm guessing this is the G.INP issue going around) I DID get feedback later that day stating the issue was passed onto the appropriate team, and my line was being tested and watched.
BUT NOW I haven't been able to download or watch streams...even thought speedtest is still saying 60Mbps, I do not know if the testing has stopped. I have not had any feedback since.
Many Thx
EDIT: have managed to get some sort of a download bandwidth. But now, the whole connection is just becoming a pain in the A**, being lucky to load some pages at all
8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,974
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Cannot watch streams or download.

Our testing isn't showing any issues.
Is this over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Photik
Dabbler
Posts: 12
Registered: ‎02-12-2013

Re: Cannot watch streams or download.

wired. Problems still ongoing
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Cannot watch streams or download.

Can I just clarify,
You're getting good speeds now.
The problems are with streaming sites?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Photik
Dabbler
Posts: 12
Registered: ‎02-12-2013

Re: Cannot watch streams or download.

No, not just streaming sites...places like ebay will not not load properly. Plenty of other sites hardly loading at all.
I repeat, this started when I was told testing had begun. I've reset everything. Now trying a restore system and reverting graphics drivers
Highlighted
Photik
Dabbler
Posts: 12
Registered: ‎02-12-2013

Re: Cannot watch streams or download.

OK, Connection now seems ok after using Tweaking.com's Windows repair. So, I appreicate your replies. But like most people, I seem to be at 60Mbps
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Cannot watch streams or download.

Thanks for letting me know. I'm following this up with our faults team as you should have had a response by now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Photik
Dabbler
Posts: 12
Registered: ‎02-12-2013

Re: Cannot watch streams or download.

Sorry Chris. The issue seems to keep coming back. I'm gonna re-install windows and see what happens. Will let you know
PS. no feedback from faults team yet
Photik
Dabbler
Posts: 12
Registered: ‎02-12-2013

Re: Cannot watch streams or download.

so far, so good Smiley