cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot download via P2P

FIXED
mattsando
Newbie
Posts: 7
Thanks: 1
Registered: ‎01-11-2014

Cannot download via P2P

Hello,
My fobre connection is otherwise perfectly fine. However, as of yesterday, I am unable to download anything via P2P (24 hours of the day, peak and off-peak).
I am on an unlimited package and my monthly usage states that I have downloaded 90GB this month.
Is there some sort of traffic shaping in place, or have I got a fault?
8 REPLIES
bill888
Seasoned Pro
Posts: 900
Thanks: 132
Fixes: 24
Registered: ‎18-10-2008

Re: Cannot download via P2P

Have you checked your Surf settings in the Member's Centre?
https://portal.plus.net/surf/
Highlighted
mattsando
Newbie
Posts: 7
Thanks: 1
Registered: ‎01-11-2014

Re: Cannot download via P2P

Yes, I have:
Choose to activate or deactivate Surf
Current Status: Your Surf Access is currently Unrestricted
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Cannot download via P2P

I've checked your account but I cannot see any problems. Your usage stats also don't show any problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
mattsando
Newbie
Posts: 7
Thanks: 1
Registered: ‎01-11-2014

Re: Cannot download via P2P

And as if by magic, the P2P files are now downloading. However, I normally receive about 2.1-2.4MbPS but now I'm getting a hundred Kb (if that). is something going on?
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Cannot download via P2P

Nothing that I'm aware of - and I certainly haven't changed anything.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
mattsando
Newbie
Posts: 7
Thanks: 1
Registered: ‎01-11-2014

Re: Cannot download via P2P

OK. Thanks Tony.
What do I need to do to resolve this issue?
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Cannot download via P2P

There are no restrictions on P2P on your account. P2P is tricky to diagnose as a lot of the issues can be caused by the seeding side of things.
Are the files you're trying to download well seeded, have you tried different P2P software?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 21
Registered: ‎16-02-2009

Re: Cannot download via P2P

Fix
With poor p2p, check several things.
You have an open incoming port, check the router that upnp is running and a port is open. Or setup a static port on the app and match it to the routers one via the open port settings (vary by router, but usually they have a section to open a specific port to a specific ip address internally)
Use canuseeme to check the port is open and the app is connecting.