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Cannot connect to some websites

zackgerrard
Newbie
Posts: 1
Thanks: 1
Registered: 23-11-2016

Cannot connect to some websites

Hi, 

I am having trouble accessing certain sites from my network. Tried pinging these sites and all requests fail. Is this a common issue? if so, does anyone know a fix?

 

29 REPLIES
dogsoldier
Newbie
Posts: 2
Thanks: 1
Registered: 22-11-2016

Re: Cannot connect to some websites

Hi I'm having the same problem. Rebooting everything seems to help but for me its not just websites. My Sky box keeps loosing connection and so does my Tablet and Amazon firestick. It all began about a week ago when noticed my cell phone was using data rather than wifi. So checked and I had a connection however was  unable to access Facebook on any of my devices. After rebooting my router and everything all was working fine again, except my Sky and Firestick, both of which are intermittent. 

Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Cannot connect to some websites

What sites are you trying to ping and do they resolve to an IP address?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

dsalazar
Dabbler
Posts: 17
Thanks: 8
Registered: 29-06-2016

Re: Cannot connect to some websites

I am also having problems accessing some sites. Two sites that are not working since this morning:

www.reddit.com

store.steampowered.com (the Steam store is not working, other parts of Steam like the discussions are working fine)

 

I have checked via a private VPN that the sites are working fine when bypassing the Plusnet network.

dsalazar
Dabbler
Posts: 17
Thanks: 8
Registered: 29-06-2016

Re: Cannot connect to some websites

The forum seems to be deleting my posts if I put a website address. So I will just mention the names of the sites that are inaccessible since yesterday for me: Reddit and the Steam Store.

Moderator
Moderator
Posts: 17,880
Thanks: 2,520
Fixes: 183
Registered: 06-04-2007

Re: Cannot connect to some websites

Moderator's note by Mike (Mav)

@dsalazar

Some messages were caught by the spam filter. I have released them and removed the duplicate.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Tea-J-Hooker
Newbie
Posts: 1
Thanks: 1
Registered: 24-11-2016

Re: Cannot connect to some websites

I had this too. When I switched to a mobile signal I had no problems with access.

The problem is with Plusnet's DNS (that turns the address into an IP address).

To fix this change your DNS server on your device to point to 8.8.8.8, this is a public one run by google.
teaparty
Newbie
Posts: 4
Registered: 24-11-2016

Re: Cannot connect to some websites

Same here. Reddit was the first site I noticed.

 

PING www.reddit.com (81.139.57.97) 56(84) bytes of data.
From 195.99.127.201 icmp_seq=1 Packet filtered

 

inetnum: 195.99.125.0 - 195.99.127.255
netname: BT-UKIP-IPV4-INFRASTRUCTURE
descr: Core PoPs

 

mcderd
Dabbler
Posts: 19
Thanks: 4
Registered: 08-11-2016

Re: Cannot connect to some websites

I agree, can't get to reddit today.

 

Anybody else?

teaparty
Newbie
Posts: 4
Registered: 24-11-2016

Re: Cannot connect to some websites

PING www[.]reddit[.]com (81.139.57.97) 56(84) bytes of data.
From 195.99.127.201 icmp_seq=1 Packet filtered

 

Me too since yesterday

teaparty
Newbie
Posts: 4
Registered: 24-11-2016

Re: Cannot connect to some websites

Ping shows "Packet filtered"

 

by a BT infrastructure 

 

Me too since yesterday

teaparty
Newbie
Posts: 4
Registered: 24-11-2016

Re: Cannot connect to some websites

Same her, this is my third attempt to reply,

 

Reddit shows packet filtered when I try to ping it.

fazzam
Newbie
Posts: 1
Registered: 24-11-2016

Re: Cannot connect to some websites

Same here.  Reddit unavailable on iPad/Safari iPad/App PC/IE PC/Chrome.  However, IS available over phone's 3G which works across vodafone sure signal - i.e. broadband - just different servers I guess - any idea what is going on?

smoakley
Newbie
Posts: 4
Registered: 24-11-2016

Re: Cannot connect to some websites

I'm have the same problems loading the steam store, at work my phone is working fine but on my home net work it carn't connect.

Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Cannot connect to some websites

Morning all.

Strong suspicion this is something to do with our Safeguard/Parental controls solution. If any of you have this switched on (or have ever switched it on in the past), then you'll be auto-assigned the following DNS resolvers:

213.120.234.42
213.120.234.38

These are not returning the correct IP for Reddit:

C:\Users\mail>nslookup reddit.com 213.120.234.42
Server:  indnsc92.bt.net
Address:  213.120.234.42

Non-authoritative answer:
Name:    reddit.com
Address:  81.139.57.97

We're looking into it...

Edit: ref 96041

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵