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Cannot connect to new internet/blue light

kazsmit
Hooked
Posts: 5
Registered: ‎06-03-2021

Cannot connect to new internet/blue light

My internet got installed yesterday at 10am but I still cannot get online through it and I have had no contact at all
Can someone please help ?
I have to say I am very disappointed with the service so far - no communication at any point about anything
6 REPLIES 6
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Cannot connect to new internet/blue light

Hi @kazsmit,

 

It looks as though the account hadn't fully reflected to show a completed order. This has been updated for you now and you should be able to connect within the next 10-15 minutes.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Rachdayxx
Newbie
Posts: 2
Registered: ‎18-03-2021

Re: Cannot connect to new internet/blue light

Hi,

 

I believe I have the very same issue. Says I have internet but it won't connect to any of my devices.

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: Cannot connect to new internet/blue light

Hi @Rachdayxx

 

We've updated some details our side to reflect the complete order.You should be able to connect within the next 10-15 minutes.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Rachdayxx
Newbie
Posts: 2
Registered: ‎18-03-2021

Re: Cannot connect to new internet/blue light

Thank you for sorting so quickly. All seems to be sorted now.

kazsmit
Hooked
Posts: 5
Registered: ‎06-03-2021

Re: Cannot connect to new internet/blue light

Thank you very much !

I will say this - so far although I have had quite a few issues with plusnet your customer service is impeccable and so far you have always been prompt and efficient at fixing said issues

Thanks !

kazsmit
Hooked
Posts: 5
Registered: ‎06-03-2021

Re: Cannot connect to new internet/blue light

Hello

Me again - So I managed to connect ! for 20 mins

Now I am just getting a connection reset error everytime and can't seem to fix it

Any suggestions please ?

Thank you