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Cannot connect to VPN (SSL)

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Newbie
Posts: 2
Registered: ‎16-08-2016

Cannot connect to VPN (SSL)

Hello, 

I have just started a new job, working from home. To access email etc I need to connect to our VPN, but I've been unable to connect. Unhelpfully, the application I use to connect (Junos) doesn't tell me anything other than 'network error'. 

 

I've tried the following: 

 

- Changed the router from Technicolor TG582N to a Hub One, to see if that did anything. It didn't. 

- Connecting to any other network, including Virgin, public wifi through _thecloud and tethering through my phone both allow me to connect. 

 

 

 

 

3 REPLIES 3
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Aspiring Hero
Posts: 2,530
Thanks: 949
Fixes: 50
Registered: ‎02-03-2016

Re: Cannot connect to VPN (SSL)

There is one setting I can see in the Hub One that may help...

Advanced Settungs/Broadband/VPNAdvanced Settungs/Broadband/VPN

Ex-Plusnetter now living life in the G,fast lane!
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Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Cannot connect to VPN (SSL)

@lugtigheid

Welcome to the forums.

If @Browni 's advice doesn't work then perhaps staff member @bobpullen might be able to help as other's have been reporting issues with various VPN's recently. Bob has been very active in helping those people find a solution.

Highlighted
Newbie
Posts: 2
Registered: ‎16-08-2016

Re: Cannot connect to VPN (SSL)

Thanks for your comments. I hate myself for saying this, but I just rebooted my router and it works. I had earlier changed the IP range for the DHCP service, but that didn't seem to work so I set it back to what it was and rebooted. I can't imagine that was what actually made it all work. It's good to know there's an option in the router for this though - I hadn't yet come to that solution and I haven't had to enable that. (god I hope it keeps working).