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Cannot achieve download speeds

raoulsilva
Grafter
Posts: 35
Thanks: 1
Registered: ‎04-02-2013

Cannot achieve download speeds

Hi, 

I never really checked performance until everyone was working at home to tell you the truth.

The welcome email lists:

Broadband product Unlimited Fibre Extra
Estimated speed 66Mbps to 80Mbps

18Mb upload

I have the latest MK4 BT socket in place. No phone plugged in. Router plugged directly in to socket. Tried twisted pair cable as well. Replaced the router supplied from Plusnet with a WRT one to change dns to open dns. Browsing improved slightly, but even midnight to early hours cannot get more than 56 down. Stats below.

Should add this is all over ethernet, plugged directly in to router.

Can anyone from Plusnet help? 

Thanks!

 

7 REPLIES 7
jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Cannot achieve download speeds

Can you post the results from this link:https://www.broadbandchecker.btwholesale.com/#/ADSL - making sure your phone number doesn't show. And the 'Advanced' report from here: https://speedtest.btwholesale.com/ .

John
raoulsilva
Grafter
Posts: 35
Thanks: 1
Registered: ‎04-02-2013

Re: Cannot achieve download speeds

Thank you for coming back to me, John.

Please find reports attached.

 

jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Cannot achieve download speeds

@raoulsilva There is nothing in those reports that suggest you have a problem - taken together they show you are getting around what I would expect.

Just two other reports which may be useful - can you post the page from under the 'Broadband' tab in your 'Members Centre', and the Help Desk report - found under 'Troubleshooting' on your router home page - obscuring any personal details?

John
RealAleMadrid
Seasoned Champion
Posts: 1,547
Thanks: 692
Fixes: 36
Registered: ‎07-07-2009

Re: Cannot achieve download speeds

@jab1  There is definitely a problem, the speeds are way below the estimates, even below the Handback Threshold, the line to the cabinet is very short as G.Fast is shown as available.

A sync speed of 56Mbps with an estimate of 80Mbps is not right, it almost looks like the speed has been banded but the SNRM figure does not appear to be high so banding seems unlikely.

@raoulsilva  What modem/router are you using, I am not familiar with the stats page you provided. You need to raise a speed fault with Plusnet your speeds should be much better. Try the online fault reporter ....

https://www.plus.net/apps/kbdfaults 

jab1
Seasoned Hero
Posts: 7,343
Thanks: 2,495
Fixes: 74
Registered: ‎24-02-2012

Re: Cannot achieve download speeds

@RealAleMadrid Thanks for that - I should have spotted that glaring anomaly - need a second coffee. 😉

John
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,374
Thanks: 164
Fixes: 66
Registered: ‎26-03-2018

Re: Cannot achieve download speeds

Hi @raoulsilva,

I'm sorry to hear the speed is lower than expected. I've tested the line and whilst I can't detect any underlying faults, I've made a change to a setting on the account which may boost the speeds to the estimated range. This should take effect in about an hour or so and may need the router to be rebooted to complete. Please let us know how this goes from your end of things and if the speed still seems to be low, we'll be more than happy to investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
raoulsilva
Grafter
Posts: 35
Thanks: 1
Registered: ‎04-02-2013

Re: Cannot achieve download speeds

@RealAleMadrid
Thanks for that. I am using the Plusnet router with OpenWRT loaded. I do have the original router somewhere safe, just need to work out where! 

 

@TheMightyAJ
Thanks, I just rebooted the router although the speed has dropped (please see attached).
I'm just about to send you a PM - should there by a mix up over my forum username and broadband account.

Thanks everyone. Appreciate your help.