Cannot achieve download speeds
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- Re: Cannot achieve download speeds
Cannot achieve download speeds
24-05-2021 10:38 PM - edited 24-05-2021 10:48 PM
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Hi,
I never really checked performance until everyone was working at home to tell you the truth.
The welcome email lists:
Broadband product Unlimited Fibre Extra
Estimated speed 66Mbps to 80Mbps
18Mb upload
I have the latest MK4 BT socket in place. No phone plugged in. Router plugged directly in to socket. Tried twisted pair cable as well. Replaced the router supplied from Plusnet with a WRT one to change dns to open dns. Browsing improved slightly, but even midnight to early hours cannot get more than 56 down. Stats below.
Should add this is all over ethernet, plugged directly in to router.
Can anyone from Plusnet help?
Thanks!
Re: Cannot achieve download speeds
24-05-2021 11:12 PM
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Can you post the results from this link:https://www.broadbandchecker.btwholesale.com/#/ADSL - making sure your phone number doesn't show. And the 'Advanced' report from here: https://speedtest.btwholesale.com/ .
Re: Cannot achieve download speeds
25-05-2021 12:38 AM
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Thank you for coming back to me, John.
Please find reports attached.
Re: Cannot achieve download speeds
25-05-2021 8:10 AM
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@raoulsilva There is nothing in those reports that suggest you have a problem - taken together they show you are getting around what I would expect.
Just two other reports which may be useful - can you post the page from under the 'Broadband' tab in your 'Members Centre', and the Help Desk report - found under 'Troubleshooting' on your router home page - obscuring any personal details?
Re: Cannot achieve download speeds
25-05-2021 8:47 AM
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@jab1 There is definitely a problem, the speeds are way below the estimates, even below the Handback Threshold, the line to the cabinet is very short as G.Fast is shown as available.
A sync speed of 56Mbps with an estimate of 80Mbps is not right, it almost looks like the speed has been banded but the SNRM figure does not appear to be high so banding seems unlikely.
@raoulsilva What modem/router are you using, I am not familiar with the stats page you provided. You need to raise a speed fault with Plusnet your speeds should be much better. Try the online fault reporter ....
Re: Cannot achieve download speeds
25-05-2021 8:49 AM
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@RealAleMadrid Thanks for that - I should have spotted that glaring anomaly - need a second coffee. 😉
Re: Cannot achieve download speeds
25-05-2021 10:25 AM
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Hi @raoulsilva,
I'm sorry to hear the speed is lower than expected. I've tested the line and whilst I can't detect any underlying faults, I've made a change to a setting on the account which may boost the speeds to the estimated range. This should take effect in about an hour or so and may need the router to be rebooted to complete. Please let us know how this goes from your end of things and if the speed still seems to be low, we'll be more than happy to investigate further.
Re: Cannot achieve download speeds
25-05-2021 10:09 PM
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@RealAleMadrid
Thanks for that. I am using the Plusnet router with OpenWRT loaded. I do have the original router somewhere safe, just need to work out where!
@TheMightyAJ
Thanks, I just rebooted the router although the speed has dropped (please see attached).
I'm just about to send you a PM - should there by a mix up over my forum username and broadband account.
Thanks everyone. Appreciate your help.
Re: Cannot achieve download speeds
24-06-2021 1:41 PM
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hi,
Just an update, the @TheMightyAJ sent me a PM about this straight away although due to work commitments have only just replied.
Router plugged in directly to the master test socket section. There is no extension wiring.
Seems to be 52 , 55 / 13, 15 regardless of time of day or night.
Re: Cannot achieve download speeds
24-06-2021 2:29 PM
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Hi @raoulsilva, thanks for getting back to us and I'm sorry to hear the speed issues look to be persisting even in the test socket set-up. In which case then, I'd advise raising a fault so we can look into investigating the issue further more than likely through and engineer visit.
A fault can be raised here: faults.plus.net
Feel free to give us a nudge on here after doing so as we'll happily look to get this picked up and progressed further for you.
Re: Cannot achieve download speeds
25-06-2021 9:26 AM
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I've complete the form, so just taking you up on the offer of the nudge @BD
Re: Cannot achieve download speeds
25-06-2021 11:49 AM - edited 25-06-2021 11:51 AM
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Hi @raoulsilva
Thanks a lot for letting us know. I can see that our Technical Support Team have picked up the ticket and have sent you a further email.
Please have a read through the engineer charging statement, and respond to the Ticket with suitable dates / times for an engineer visit, this will then be picked back up and actioned accordingly. Let me know once you've responded to it, and I'll happily get the fault raised.
Re: Cannot achieve download speeds
29-06-2021 7:13 PM - edited 29-06-2021 7:23 PM
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hi
Just wanted to thank everyone for the help with this.
BT engineer came today and speed is now 78 / 20
Any idea what it was? I wasn't here.
Nice improvement, cheers! 😀 👋
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