Cannot access https://www.tylertech.com/
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- Re: Cannot access https://www.tylertech.com/
Re: Cannot access https://www.tylertech.com/
19-06-2018 4:04 PM
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Hi all,
I'd like to have a chat with our infrastructure team about this, especially given what's been mentioned since I last replied. They don't seem to be available at the moment but I'll do my best to pick this up with them tomorrow.
Adam
Re: Cannot access https://www.tylertech.com/
19-06-2018 4:05 PM
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Thanks Adam, it's much appreciated.
Re: Cannot access https://www.tylertech.com/
19-06-2018 4:11 PM
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Re: Cannot access https://www.tylertech.com/
19-06-2018 7:31 PM
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Works fine with my Talktalk connection.
The link in the first post, which is actually https://insidetyler.tylertech.com/ , takes me to a loging page.
https://www.tylertech.com/ takes me to the domains home page.
My tracert arrives at the OP's hops 16 17 so doubt it's anything to do with Plusnets routing.
Tracing route to tylertech.com [207.182.208.157]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms ZyXEL.Home [192.168.1.1]
2 * * * Request timed out.
3 20 ms 20 ms 19 ms host-78-151-229-237.as13285.net [78.151.229.237]
4 20 ms 20 ms 21 ms host-78-151-229-240.as13285.net [78.151.229.240]
5 25 ms * 25 ms host-78-144-11-37.as13285.net [78.144.11.37]
6 25 ms 26 ms 25 ms ix-ae-8-0.thar1.lrt-london.as6453.net [195.219.100.77]
7 100 ms 100 ms * if-ae-3-2.tcore2.ldn-london.as6453.net [80.231.62.73]
8 95 ms 94 ms 91 ms if-ae-32-2.tcore2.nto-new-york.as6453.net [63.243.216.22]
9 91 ms 90 ms * if-ae-9-2.tcore1.n75-new-york.as6453.net [66.110.96.56]
10 95 ms 93 ms 93 ms 192.205.32.245
11 100 ms 100 ms 100 ms cr2.n54ny.ip.att.net [12.122.130.110]
12 104 ms 100 ms 100 ms cr1.cb1ma.ip.att.net [12.122.28.134]
13 97 ms * 97 ms 12.122.145.73
14 286 ms 231 ms 215 ms 12.94.2.138
15 * * * Request timed out.
16 * * * Request timed out.
Re: Cannot access https://www.tylertech.com/
19-06-2018 7:33 PM
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LOL. Dude, we've all already confirmed it works with other connections, including EE, BT and My O2 mobile connection. Thanks though.
Re: Cannot access https://www.tylertech.com/
19-06-2018 8:20 PM
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why are plusnet blocking so many websites ? i see a few websites that are being blocked why is this and why arent other internet providers blocking them ?
Re: Cannot access https://www.tylertech.com/
19-06-2018 8:22 PM
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This may or may not be plusnet in this scenario, my office is cooky as well.
Re: Cannot access https://www.tylertech.com/
19-06-2018 8:26 PM
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ok m8 just seen a few people complaining about websites not being reachable and i tried that website and dont work for me but works off my 3 phone internet but wish u well m8 good luck
Re: Cannot access https://www.tylertech.com/
20-06-2018 8:08 AM
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Just in case it helps, it works on my Virgin Media cable connection.
I just get a logon page.
Happy to PM someone my external IP if needed (let me know), probably best I don't post that here I guess.
Re: Cannot access https://www.tylertech.com/
22-06-2018 9:21 AM
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Just keeping this alive. Thanks.
Re: Cannot access https://www.tylertech.com/
22-06-2018 10:20 AM
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If there is someone who is either outside of the UK reading this, or whether someone has access to a VPN maybe they can try a non-UK IP address?
Re: Cannot access https://www.tylertech.com/
22-06-2018 10:20 AM - edited 22-06-2018 3:40 PM
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Hi there, I didn't get the chance to pick this up again yesterday but I'll do my best to get this looked at before the end of today.
EDIT: the chaps I need to speak to aren't available so Monday it is, sorry to drag this on but I should be able to pick it up with them then.
Re: Cannot access https://www.tylertech.com/
22-06-2018 9:03 PM
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@Alex wrote:
If there is someone who is either outside of the UK reading this, or whether someone has access to a VPN maybe they can try a non-UK IP address?
Using a VPN browser estension I can access it from the USA, European countries and Hong Kong.
Moderator and Customer
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Re: Cannot access https://www.tylertech.com/
26-06-2018 8:32 PM
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Bippity Bumpy Bump. (= LOL
27-06-2018 10:15 AM
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I'm not convinced this is routing.
Like you say, DNS is resolving to the correct IP, and we've already established that traceroute from a working TalkTalk connection dies at the same place as a traceroute from a non-working Plusnet connection.
I can't access the site either from an external Plusnet line, however the evidence points to it being something at the destination that's causing this.
If you capture what's happening in Wireshark, you can see that we send a TCP SYN to initiate the conversation with the server:
No. Time Source Destination Protocol Length Info 430 3.171731 192.168.1.100 207.182.208.157 TCP 66 58101 → 80 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
And the server does reply. However, rather than returning the expected SYN, ACK to acknowledge our request, it's returning a RST, ACK i.e. it's terminating the connection:
No. Time Source Destination Protocol Length Info 465 3.273654 207.182.208.157 192.168.1.100 TCP 60 80 → 58101 [RST, ACK] Seq=1 Ack=1 Win=64240 Len=0
This seems to happen almost immediately.
There's also this if I try connecting via a command line using curl:
~ $ curl www.tylertech.com curl: (7) Failed to connect to www.tylertech.com port 80: Connection refused
To cut to the chase, the administrator of the website in question is probably the person that needs to answer why connection attempts from Plusnet are failing. Incidentally, the line I've tested on also has a static IP in the 80.229.0.0/16 range. Perhaps they're blocking connections for some reason?
Bob Pullen
Plusnet Product Team
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