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Cannot Reconnect After Powercut (CHAP Authentication Failed)

alandalley1
Newbie
Posts: 4
Registered: ‎17-03-2018

Cannot Reconnect After Powercut (CHAP Authentication Failed)

Today I had to unplug the router (plusnet hub one) to rearrange wires and since then I cannot connect.

The router shows I have a DSL connection but every time I try to connect I get 'CHAP Authentication Failed'.

I have tried re-entering the login and pressing reset, which changes the login to setup@plusdsl.net (which connects successfully but I cannot go online). Changing the login back after this still does not work.

I have also tried a full reset of the router and changing the password online (and then on the router too).

1 REPLY
alandalley1
Newbie
Posts: 4
Registered: ‎17-03-2018

Re: Cannot Reconnect After Powercut (CHAP Authentication Failed)

Called up support today and got it sorted.

 

Not sure what caused the issue though