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Posts: 1
Registered: ‎15-04-2021


I have been trying to get onto the Live chat but it keeps booting me off today. I am potentially looking at leaving early (Contract finishes in sept) The Hub is useless I have to keep restarting it as it won't connect to my devices, I have had to purchase 2 extenders to make sure I get a signal upstairs in the bedrooms and the service just isn't reliable, especially as I have been working from home I have to keep plugged into the hub as it can't cope over wifi. The hub also makes a HORRIBLE scratchy noise all day everyday, like nails down a chalkeboard


I just want to know how much the cancellation fee would be to see if its affordable fror me to bailout early. 

Aspiring Pro
Posts: 175
Thanks: 97
Fixes: 3
Registered: ‎06-04-2021

Re: Cancellation

Have you noticed this thread 5GHz-WiFi-issue 

If your WiFi connectivity Issues are related to 5Ghz WiFi devices there is a Hub One Firmware update that might fix things for you.

It won't improve the Hub One range though.


Probably best to call Cust Service on 0800 432 0200,

Posts: 22,428
Thanks: 4,755
Fixes: 516
Registered: ‎06-04-2007

Re: Cancellation


Live chat is no longer available and hasn't been for some time.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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