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Cancellation

Georgina247
Newbie
Posts: 1
Registered: ‎15-04-2021

Cancellation

I have been trying to get onto the Live chat but it keeps booting me off today. I am potentially looking at leaving early (Contract finishes in sept) The Hub is useless I have to keep restarting it as it won't connect to my devices, I have had to purchase 2 extenders to make sure I get a signal upstairs in the bedrooms and the service just isn't reliable, especially as I have been working from home I have to keep plugged into the hub as it can't cope over wifi. The hub also makes a HORRIBLE scratchy noise all day everyday, like nails down a chalkeboard

 

I just want to know how much the cancellation fee would be to see if its affordable fror me to bailout early. 

2 REPLIES 2
Ian06
Dabbler
Posts: 17
Thanks: 1
Registered: ‎06-04-2021

Re: Cancellation

Have you noticed this thread 5GHz-WiFi-issue 

If your WiFi connectivity Issues are related to 5Ghz WiFi devices there is a Hub One Firmware update that might fix things for you.

It won't improve the Hub One range though.

 

Probably best to call Cust Service on 0800 432 0200,

Mav
Moderator
Moderator
Posts: 20,652
Thanks: 3,902
Fixes: 433
Registered: ‎06-04-2007

Re: Cancellation

@Georgina247 

Live chat is no longer available and hasn't been for some time.

Forum Moderator and Customer
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