Can you reset my profile please?
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Can you reset my profile please?
14-07-2016 8:52 AM - edited 14-07-2016 10:08 AM
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Hi
My broadband was changed over first thing yesterday to fibre, but at present I only have a actually line speed of only around 4Mb (my broadband speed test)
I assuming my profile needs resetting?
Thanks
https://portal.plus.net/my.html?action=data_transfer_speed is quoting
Estimated line speed:35Mb (This may vary between 27.4Mb and 35.8Mb)
Current line speed:40 Mb
Re: Can you reset my profile please?
14-07-2016 11:53 AM - edited 14-07-2016 12:03 PM
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Looking at this for you now.
Hi there Jeff,
Truly sorry for this, though it doesn't seem that your service has switched over to fibre yet. The current date for this is the 19th, though I can see that we have sent a contradicting email confirming a completion date of the 13th. Thsi date was pushed back by our suppliers.
I've changed the profile in advance for this date, and have refunded the 6 days difference in price for you.
Matty
Re: Can you reset my profile please?
14-07-2016 11:55 AM - edited 14-07-2016 12:20 PM
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Hi Matty
Thanks for looking at it, I must admit when I sorted out the change to Fibre last week, I thought that was a quick change over. But when I received the email first thing yesterday confirming to change had happened then great , but on consideration it was an automated message.
So hopefully it will happen next Tuesday
Re: Can you reset my profile please?
19-07-2016 5:05 PM
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Hi Matty
Now 5pm on the 19th and not received any notification of the change over, so hoping this has actually happened when I get home, but suspect it hasn't
Re: Can you reset my profile please?
19-07-2016 5:10 PM
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Re: Can you reset my profile please?
19-07-2016 5:34 PM
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Great
I'll reboot if necessary when I get in thanks
Re: Can you reset my profile please?
21-07-2016 10:58 PM - edited 22-07-2016 11:50 AM
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Hi Matty
Given it a couple days not impressed at present, managed to get around 20 Mbps during testing on Tuesday night, but nowhere near that now just tried a couple times @ 10:30pm (Thur) and was only getting results of just over 4 Mbps.
Update this morning getting around 30 Mbps, so I'll see what its like later.
Later (11:45am) now extremely poor only 1.8 Mbps !!
Can this be reviewed please?
Thanks
Re: Can you reset my profile please?
23-07-2016 3:53 PM - edited 23-07-2016 3:57 PM
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Totally inconsistent
Friday evening over 30 Mbps
Saturday afternoon around 4pm ~ 3.0 Mbps
Is this what I can expect for the first ten days or is this too much variation?
Thanks
Re: Can you reset my profile please?
23-07-2016 4:18 PM
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How are you testing wired or Wifi? What are your sync speeds?
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