cancel
Showing results for 
Search instead for 
Did you mean: 

Can you increase my ip profile please

Highlighted
Aspiring Pro
Posts: 349
Thanks: 44
Fixes: 3
Registered: ‎28-06-2007

Re: Can you increase my ip profile please

My line IP Profile has dropped from 47.4 to 40.2 according to the speed test and my last recorded test result was below 39 upload test are fine at 13.9 cannot understan what is going wrong.

Highlighted
Aspiring Pro
Posts: 349
Thanks: 44
Fixes: 3
Registered: ‎28-06-2007

Re: Can you increase my ip profile please

Just rechecked my line IP profile after my router was reset externally???? and it has increased to 50.25 with the hub showing 52.51 would there be a problem somewhere or does it naturally slow down then a reset is required or is the router going faulty

Highlighted
Aspiring Pro
Posts: 349
Thanks: 44
Fixes: 3
Registered: ‎28-06-2007

Re: Can you increase my ip profile please

Hi @Gandalf & @bobpullen 

 

It appears that the router has been reset yet again I think the 3rd time this week and I do no know why. This reset has reduced my line IP profile to 46.5 from 50.5 my router is set at (see below) looking at the rest of the forum the number of IP reset requests seems to be increasing ????Huh

Connection Information

Line state: Connected
Connection time: 0 days, 07:20:26
Downstream: 46.9 Mbps
Upstream: 14.1 Mbps
Highlighted
Community Gaffer
Community Gaffer
Posts: 14,341
Thanks: 1,931
Fixes: 142
Registered: ‎04-04-2007

Re: Can you increase my ip profile please

@mort7890, this is nothing to do with your IP Profile. The reduction in your IP profile is a direct reaction to the fact that your connection has dropped and your router has reconnected with a data/sync rate of 46.9mbps. An IP profile of 46.5mbps is perfectly normal in this scenario (if anything, it's a little high).

If your line keeps dropping and resynchronising at different data rates then you would nedd to go the normal fault route to get that resolved.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Highlighted
Aspiring Pro
Posts: 349
Thanks: 44
Fixes: 3
Registered: ‎28-06-2007

Re: Can you increase my ip profile please

My IP Profile has now dropped to 40.7 so my D/L is down to 37.11 which is below what I should be on (80-20) and on going through the fault checker I get to the point, can I connect to the internet (Yes) or is the B/B slow (not really) it is just that my IP Profile has dropped from 55 to 40. Perhaps the area is in overload but just want technical to know.

Highlighted
Community Gaffer
Community Gaffer
Posts: 14,341
Thanks: 1,931
Fixes: 142
Registered: ‎04-04-2007

Re: Can you increase my ip profile please

That's below what you should be receiving so I would suggest reporting it as a slow speed fault if it's causing you problems.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Highlighted
Aspiring Pro
Posts: 349
Thanks: 44
Fixes: 3
Registered: ‎28-06-2007

Re: Can you increase my ip profile please

Currently not causing me problems, currently property sold subject to contract so will probably wait, unless it gets worse, till we move, but will keep you updated.

Highlighted
Aspiring Pro
Posts: 349
Thanks: 44
Fixes: 3
Registered: ‎28-06-2007

Re: Can you increase my ip profile please

Hi @bobpullen 

Just checked the router and found that it was reset at around 01.00am although the speed is the same why and who does the reset please

Connection Information

Line state: Connected
Connection time: 0 days, 08:59:39
Downstream: 46.9 Mbps
Upstream: 13.69 Mbps
Highlighted
Community Gaffer
Community Gaffer
Posts: 14,341
Thanks: 1,931
Fixes: 142
Registered: ‎04-04-2007

Re: Can you increase my ip profile please

@mort7890 at that time of night, the reset could have been the dynamic line management systems making a change. Or planned engineering works, although there's nothing reported in your area.

The other possibility is a spike of noise/interference that caused your modem to lose sync.

Nothing we can see this side will conclusively tell us the cause.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵