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Can you increase my IP Profile speed please...

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kmm1013
Grafter
Posts: 29
Thanks: 14
Registered: 13-09-2016

Can you increase my IP Profile speed please...

Hello,

 

I had a line issue (noisy line) which caused my IP Profile (and sync) to drop gradually over the past few weeks...

 

 

I have now (hopefully) resolved the line noise problem, and my sync speed has increased significantly (from about 15000 to about 53000), however, my IP Profile is still showing as (about) 19000 (or so)...

 

 

Can you please increase my IP profile, so that I can get the full speed from my Fibre connection...

 

Many thanks! Smiley

Kevin

11 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 150
Thanks: 53
Fixes: 5
Registered: 11-01-2018

Re: Can you increase my IP Profile speed please...

Hi @kmm1013

 

I've done that for you now, so should be sorted within 24 hours.

 

Please let me know if you don't see an increase in speed and I'll look into this for you further.

 

Cheers,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
kmm1013
Grafter
Posts: 29
Thanks: 14
Registered: 13-09-2016

Re: Can you increase my IP Profile speed please...

Thanks Dave...appreciated!

 

 

Do I need to re-boot my router for this to take effect?

 

Cheers,

Kevin

Plusnet Help Team
Plusnet Help Team
Posts: 150
Thanks: 53
Fixes: 5
Registered: 11-01-2018

Re: Can you increase my IP Profile speed please...

 

Hi Kevin,

 

You shouldn't need to but there's no harm in doing so if you want to prompt the router to re-sync.

 

Best Wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
kmm1013
Grafter
Posts: 29
Thanks: 14
Registered: 13-09-2016

Re: Can you increase my IP Profile speed please...

Hello Dave,

 

Just checking my IP Profile on the BT Speedtest diagnostic, and my IP Profile for my line is still 19.36

 

Should it have increased overnight? or will it increase later today sometime?

 

Thanks,

Kevin

brookheather
Rising Star
Posts: 64
Thanks: 10
Registered: 02-02-2016

Re: Can you increase my IP Profile speed please...

What does it show on the Plusnet page?

 

https://portal.plus.net/my.html?action=data_transfer_speed

kmm1013
Grafter
Posts: 29
Thanks: 14
Registered: 13-09-2016

Re: Can you increase my IP Profile speed please...

On the Plusnet page it says:

 

Telephone number:xxxxxxxxxxx

Phone exchangeCheesyUNFERMLINE

Estimated line speed:45Mb (This may vary between 32Mb and 45Mb) - Checked on 2018-03-12 10:25:43

Current line speed:37 Mb

However, if I check via the BTWholesale speedcheck site (the one I was asked to check with), my throughput is only about 14-15Mb (as checked by the BT Wholesale site and by checking various download speeds) and the IP Profile for the line is set at 19.36 (as shown by the diagnostic check on the BTWholesale site), which is obviously limiting the speed my line will work at... 

How do I get my line IP Profile raised?

Thanks...

Plusnet Help Team
Plusnet Help Team
Posts: 7,202
Thanks: 2,052
Fixes: 359
Registered: 21-04-2017

Re: Can you increase my IP Profile speed please...

Hi Kevin. Our tests are showing your IP profile correct:

Profile Name 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off

It looks like the problem is a bit bigger than this.

Your router is in sync at quite a low speed.

Sync Status In Sync
Downstream Speed 18.0 Mbps
Upstream Speed 7.1 Mbps

If you've tried plugging your router into the test socket as explained here then we'll need to raise a broadband fault with our suppliers and arrange an engineer visit. You can start the process at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kmm1013
Grafter
Posts: 29
Thanks: 14
Registered: 13-09-2016

Re: Can you increase my IP Profile speed please...

OK thanks for that...

This is a screenshot of my BTWholesale diagnostic result

 

I am actually using the test socket now, and have been for the past 24 hours...It has eliminated the line noise I had on my telephone line, but hasn't improved the connection speed any though...

But I will raise a fault via that link...

Thanks,

Kevin 

Plusnet Help Team
Plusnet Help Team
Posts: 7,202
Thanks: 2,052
Fixes: 359
Registered: 21-04-2017

Re: Can you increase my IP Profile speed please...

No problems Kevin.
Let us know when you've raised the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kmm1013
Grafter
Posts: 29
Thanks: 14
Registered: 13-09-2016

Re: Can you increase my IP Profile speed please...

Thanks...I have reported the issue...

 

Cheers,

Kevin

Plusnet Help Team
Plusnet Help Team
Posts: 7,202
Thanks: 2,052
Fixes: 359
Registered: 21-04-2017

Re: Can you increase my IP Profile speed please...

Cheers Kevin. I've updated your ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team