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Can you confirm my Fibre will be connected today?

FIXED
Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Can you confirm my Fibre will be connected today?

Topic Title

 

Yesterday was Fun!, the first OR person came at 8am to install a new phone socket, which he did, then got an email [from Plusnet] that something was wrong with the line. Anyway I connected the Router, and it was working. cool, I was getting between 300KB/s and 900KB/s. I downloaded a game from Steam. all is good, just need to wait 24 hours for speed to increase.

 

Second OR person came at Midday. and saw I was connected, and advised me to disconnect!. it seems the first OR person, connected me to another persons phone line, and I was using thier TalkTalk connection to download.

 

[Edit] Forgot to mention the second OR person, ripped out all the first OR's work, and installed everything again, phone number was fine, just waiting for Fibre to be activated sometime after midday today.

 

All the best

 

Dennis

 

 

13 REPLIES 13
Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Can you confirm my Fibre will be connected today?

Still no connection, I have a bad feeling about this..paid upfront about £70, and 17 days later.. ZZzz

Maybe the plusnet staff, should concentrate on getting people connected, instead of pandering to tight fisted people with thier  'Cashback' and 'referrals' posts.

 

 

 

 

Champnet
Seasoned Pro
Posts: 1,067
Thanks: 304
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Registered: ‎25-07-2007

Re: Can you confirm my Fibre will be connected today?

Fix

Today ends at midnight......

Your last comment was uncalled for.

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Can you confirm my Fibre will be connected today?

Thanks you fixed my problem!!

 

Looking forward to iNet connection by Midnight.....

 

Have a Great weekend..

 

PS @Champnet You will always remember me, lol, I gave you, your first Fix...

Champnet
Seasoned Pro
Posts: 1,067
Thanks: 304
Fixes: 2
Registered: ‎25-07-2007

Re: Can you confirm my Fibre will be connected today?

Thank you. Any problems log a fault....

 

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

The Countdown is on....

'Your broadband order should complete on 07th Sep 2018 - After 12pm'

 

it's Now 21:38 [17 days after I paid]

 

I'll update this until midnight.

Tags (1)
Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: The Countdown is on....

The Time now is 22:00, still no email or txt to confirm fibre connection.. [ [B] icon still flashing red/orange]]

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: The Countdown is on....

The Countdown is over, I'm tired, off to bed I go, sorry for my posts tonight, was just fedup, god bless everyone.

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Still no Internet

Can someone look into this please..

 

Sorry about last night, had too much Apple juice, as we know, friday night is party night!, Hope I didn't offend anyone.

 

Have a great day

 

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Still no Internet

Can someone help, I've been asking for the last two days, not one reply, from a staff member.

 

Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Still no Internet

Bump

Plusnet Help Team
Plusnet Help Team
Posts: 14,736
Thanks: 4,565
Fixes: 757
Registered: ‎21-04-2017

Re: Can you confirm my Fibre will be connected today?

Hi Dennis.

From what I can see your fibre order completed yesterday evening, but your account didn't activate automatically so I've manually pushed it through so you should be able to connect in a few moments. Apologies for any inconvenience this caused last night. Let us know if you have any further issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Can you confirm my Fibre will be connected today?

@Gandalf Thanks mate, it's working now

 

Sorry again for all the posts, was  just frustrated.

 

Have a great Weekend.

 

[edit] Sorry I couldn't give you a +Fix, as you merged my posts.

Plusnet Help Team
Plusnet Help Team
Posts: 14,736
Thanks: 4,565
Fixes: 757
Registered: ‎21-04-2017

Re: Can you confirm my Fibre will be connected today?

No problems at all.

If you click on Post Options on the post that's marked as the fix, you should see an option to select "Not the fix" then you can re-allocate the fix accordingly.

I'll try to have a good weekend. Smiley You have a good weekend too!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team