cancel
Showing results for 
Search instead for 
Did you mean: 

Can't wait to leave

Celt
Dabbler
Posts: 12
Thanks: 2
Registered: 30-06-2017

Can't wait to leave

Constant dropouts every day, speed has dropped. No one ever answers phone when looking for support just stuck on hold forever.
As soon as contract up I'm gone
4 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,128
Thanks: 494
Fixes: 41
Registered: 30-06-2016

Re: Can't wait to leave

If instead of blowing your top you explained your problem and what tests you have done, it's possible that you might get some support here.

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Can't wait to leave

Sorry to hear you're having issues.

If you can raise a fault here we'll look into this further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Celt
Dabbler
Posts: 12
Thanks: 2
Registered: 30-06-2017

Re: Can't wait to leave

For your information a fault has been raised online 11 days ago on the 2nd June. It took until the 11th June to receive "Your support request has been escalated to the correct team for review".
I am still waiting on the 13th almost 2 weeks later, my initial comment stands awful service and will be leaving when contract up.
On Saturday 16th broadband was unusable drop outs constantly, defo worse at weekends
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Can't wait to leave

From what I can see you started to raise the fault but you didn't finish raising it until the 10th?

We'll get the fault picked up for you shortly

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team