Can't start service - line issue
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Can't start service - line issue
24-01-2021 5:55 PM - edited 24-01-2021 6:05 PM
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Now i am waiting for an engineer to come in 3 days "to exchange or green box" and fix the connection. My question is: if the problem is at exchange, why am I waiting at the house for an "engineer"? And why on Earth there is connection problem if i switched over from other provider same day as plusnet sent me a message that I can connect a new router? Everything should work. Also, router connects and gives me the blue light after every reset ! But it lasts only 10 seconds and starts blinking again. Is it a connection problem when it actually connects?
Re: Can't start service - line issue
25-01-2021 3:02 AM
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Re: Can't start service - line issue
25-01-2021 7:43 AM
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Hi do you have double BT sockets? If yes, don’t use the microfilter as it will not let you through, connect your hub directly to the socket.
Re: Can't start service - line issue
25-01-2021 8:00 AM
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Thank you
Re: Can't start service - line issue
25-01-2021 8:02 AM
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Re: Can't start service - line issue
25-01-2021 8:20 AM
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Try the old filter and re-check your user name and password
And see if your old router can do the job 😉
Re: Can't start service - line issue
25-01-2021 8:35 AM
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Lots can go wrong with a transfer between providers especially from an LLU such as TalkTalk since an engineer would be needed to move your line off TalkTalk’s equipment and onto BT equipment.
Re: Can't start service - line issue
25-01-2021 9:27 AM
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Re: Can't start service - line issue
25-01-2021 9:30 AM
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Re: Can't start service - line issue
25-01-2021 10:01 AM
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Ok reset your hub, there is a reset switch on the back of the Hub use your mobile tray key hold it pressed for 10 sec hub should restart, than go to this link http://192.168.1.254 on settings use the password on the back of the hub, than go to this link Enter your Broadband username and password and type your user name and password that you created with PlusNet and see how it goes.
Re: Can't start service - line issue
25-01-2021 10:29 AM
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Re: Can't start service - line issue
26-01-2021 2:02 PM
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Yes, the problem was in the green box.
Re: Can't start service - line issue
26-01-2021 2:56 PM
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Hop you stay online 😉
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