Can't get internet despite being connected to new router
I got a new router from plusnet as old one was displaying faults. I set it up, the blue light came on and i connected my laptop. My laptop said it was connected, secured. But none of the web pages would work. I connected my phone but although it appeared to be connected it kept saying I needed permissions and had to sign in and again i couldnt get into the internet. Does anyone have any idea what could be wrong. In the meantime im using the old router and devices connect to it and we can get internet. thanks
Re: Can't get internet despite being connected to new router
Do the devices say you are connected to the old or new router? Have you totally powered down both the laptop and phone and entered the correct password(key) for the new router?